{"id":3815959,"url":"https://alion.io/job/senstar-field-services-representative-malaysia","title":"Field Services Representative - Malaysia","company":{"id":2380011,"name":"Senstar","domain":"senstar.com","url":"https://alion.io/company/senstar-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AutoCAD","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-09T05:24:19Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Position Overview\nAre you passionate about technology, enjoy solving complex technical challenges, and thrive in a role where no two days are the same? We have an exciting opportunity for you!\nSenstar is looking for a Field Service Representative to join our growing Asia-Pacific (APAC) team.\nWith over 40 years of experience protecting people, places, and property, Senstar is a global leader in innovative security and sensing solutions. From intelligent video management and analytics to access control and perimeter intrusion detection technologies, our solutions help protect some of the world's most critical assets.\nAs a Field Service Representative, you'll be at the forefront of our customer experience, working directly with customers, integrators, and partners to bring our technology to life. From installation and commissioning to troubleshooting and technical training, you'll play an important role in ensuring our solutions perform at their best.\nIf you enjoy combining hands-on technical expertise with customer interaction, exploring new environments, and being part of an international team, we'd love to hear from you!\nWhat You'll Do\nBe Our Technical Expert in the Field\nInstall, commission, troubleshoot, and support Senstar's security and sensing solutions at customer sites.\nProvide hands-on technical assistance throughout the project lifecycle, from initial consultation to ongoing system support.\nConduct site surveys, system testing, maintenance, and troubleshooting to ensure optimal product performance.\nDiagnose and resolve hardware, software, and networking challenges, collaborating with internal specialists when needed.\nBuild Strong Customer Relationships\nWork closely with customers, system integrators, dealers, and installation partners to ensure successful deployments.\nProvide practical technical guidance and share your expertise to help customers get the most from our solutions.\nSupport our sales teams with technical demonstrations, product information, and customer consultations.\nRepresent Senstar professionally while building trusted relationships across the APAC region.\nShare Your Knowledge\nDeliver engaging product training and hands-on instruction to customers, partners, and colleagues.\nHelp customers develop the confidence and technical knowledge to operate and maintain their systems.\nPrepare clear technical documentation, service reports, and installation records.\nShare field experiences and customer feedback with our engineering and product teams to support continuous improvement.\nExplore, Collaborate & Innovate\nTravel throughout the APAC region to support customers and projects, with occasional international opportunities.\nCollaborate with colleagues across Sales, Engineering, Product Management, and Technical Services.\nStay curious about emerging technologies and contribute ideas to improve our products and customer experience.\nWhat You Bring\nPost-secondary education in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience.\nHands-on experience troubleshooting hardware, software, and networked systems.\nA solid understanding of networking fundamentals, including TCP/IP, network protocols, and connectivity.\nFamiliarity with Windows operating systems, server environments, databases, and IT infrastructure.\nStrong analytical and problem-solving skills, with a natural curiosity for understanding how things work.\nExcellent communication skills in English and the ability to explain technical concepts clearly to different audiences.\nA customer-focused mindset, strong organizational skills, and the ability to manage competing priorities.\nThe flexibility and enthusiasm to travel regularly throughout the APAC region (approximately 60%).\nEven Better If You Have:\nExperience with physical security systems, including video management systems (VMS), cameras, access control, or perimeter intrusion detection systems (PIDS).\nKnowledge of fibre optics, electronics, cabling, and diagnostic testing equipment.\nFamiliarity with SQL Server, Active Directory, virtualization, or network analysis tools such as Wireshark.\nExperience delivering technical training or supporting system integrators.\nNetworking certifications such as CCNA or experience with programming and scripting.\nFamiliarity with AutoCAD, Visio, or similar technical drawing tools.\nWhat Sets You Apart\nYou're someone who enjoys getting to the root of a technical challenge and takes pride in finding solutions that make a difference.\nYou're equally comfortable working independently at a customer site or collaborating with colleagues across the globe.You bring initiative, adaptability, and a positive attitude, even when faced with unexpected challenges.\n\nMost importantly, you understand that great technical support is about more than fixing problems - it's about building confidence, earning trust, and delivering an exceptional customer experience.\nWhat We Offer\nAt Senstar, you'll be part of an international team where innovation, collaboration, and continuous learning are part of what we do every day.\nYou'll have the opportunity to:\nWork with innovative security and sensing technologies used to protect critical infrastructure around the world.\nGain exposure to diverse industries, customers, and technical environments.\nCollaborate with experienced professionals across our global organization.\nDevelop your technical expertise through hands-on experience, knowledge sharing, and continuous learning.\nEnjoy a dynamic role that combines technical problem-solving, customer engagement, and travel.\nWe believe our success comes from our people and the different perspectives, experiences, and ideas they bring to the team.\nReady to Apply?\nLove technology? Enjoy solving problems? Ready to take your skills beyond the office and into the field?\nIf you're looking for an opportunity to make a real impact, work with innovative technologies, and connect with customers across the Asia-Pacific region, we'd love to meet you.\nInclusion & Accessibility\nAt Senstar, we are committed to fostering an inclusive, accessible workplace that values a wide range of backgrounds, perspectives, and skills. We believe that diversity and inclusion make us stronger, more innovative, and more competitive. If you require an accommodation at any stage of the recruitment or hiring process, please let us know.\nAI\nWe may use technology, including AI-based tools, to support our recruitment process (for example, to compare applications against job requirements or to summarize interview notes). All hiring decisions are made by our hiring teams, not by automated systems.","description_format":"text","description_chars":6688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Homeland Security","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-05T16:03:22Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/senstar-field-services-representative-malaysia","json_url":"https://alion.io/job/senstar-field-services-representative-malaysia.json","meta":{"generated_at":"2026-11-09T05:38:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2380011},"rest":"https://alion.io/mcp/rest/get_company?id=2380011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsenstar-field-services-representative-malaysia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsenstar-field-services-representative-malaysia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsenstar-field-services-representative-malaysia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/senstar-field-services-representative-malaysia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsenstar-field-services-representative-malaysia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815959}},{"tool":"search_jobs","arguments":{"company":"senstar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815959},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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