{"id":1495564,"url":"https://alion.io/job/sentaracareers-lead-it-analyst-remote","title":"Lead IT Analyst - Remote","company":{"id":1951248,"name":"Sentara Health","domain":"sentaracareers.com","url":"https://alion.io/company/sentaracareers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":99320,"max":159515,"currency":"USD","period":"year","gross":null,"usd_annual":159515},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T00:33:59Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"City/State\nNorfolk, VA Work Shift\nFirst (Days)Overview:\nSentara is hiring a Lead IT Analyst\nThis position is fully remote.\nWork Location:\nRemote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming\n Overview\nSentara is seeking a ServiceNow AI Specialist to support the implementationand optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-drivensupport capabilities for internal IT customers.\nThe ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow’s platform isaccurate, discoverable, and effective in supporting AI-enabled IT service delivery.\nThis is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem.\nThe Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization.\nThe Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts.\nThe Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance.\nThe incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases.\nThe Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department.\nKey Responsibilities\nSupport the implementation and adoption of ServiceNow AI solutions.\nDevelop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.\nEnsure information is accurate, searchable, and optimized for AI-driven experiences.\nPartner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes.\nAnalyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.\nAssist with testing and validating AI-generated responses and recommendations.\nRecommend enhancements that improve user experience, content quality, and operational efficiency.\nMentor and guide teammates while helping drive project deliverables to completion.\nWork independently and collaboratively across IT teams to support enterprise initiatives.\nEducation\nHigh School Diploma or GED (Required)\nAssociate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field(Preferred)\nCertification/Licensure\nAny active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification)(Required)\nExperience\nCandidates must meet one of the following requirements:\n3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred.\nOR\n5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered.\nRequired Qualifications\nExperience using the ServiceNow platform.\nAny active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification).\nStrong organizational and problem-solving skills.\nStrong written and verbal communication skills.\nAbility to manage multiple priorities and work effectively in a collaborative environment.\nAbility to lead initiatives and drive work to completion through influence and partnership.\nPreferred Qualifications\nExperience with ServiceNow AI capabilities or AI-enabled service management solutions.\nHealthcare industry experience within a hospital, health system, health plan, or related healthcare organization.\nKnowledge management experience.\nExperience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow.\nExperience supporting enterprise IT service management environments.\nAdditionally, candidates must have:\nExperience working with ServiceNow tickets and workflows.\nExperience working independently with minimal supervision.\nDemonstrated ability to lead, mentor, guide, or influence team members and stakeholders.\nWhy Join Sentara?\nOpportunity to join and grow within the ServiceNow team.\nExposure to emerging AI technologies and enterprise-wide implementations.\nAbility to contribute to strategic initiatives impacting all Sentara employees.\nCareer growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions.\nTalroo-IT\n\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.\n\nSentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.\nBenefits: Caring For Your Family and Your Career\n\n Medical, Dental, Vision plans\nAdoption, Fertility and Surrogacy Reimbursement up to $10,000\nPaid Time Off and Sick Leave\nPaid Parental & Family Caregiver Leave\nEmergency Backup Care\nLong-Term, Short-Term Disability, and Critical Illness plans\nLife Insurance\n401k/403B with Employer Match\nTuition Assistance - $5,250/year and discounted educational opportunities through Guild Education\nStudent Debt Pay Down - $10,000\nPet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.\nSentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.\nIn support of our mission “to improve health every day,” this is a tobacco-free environment.\nFor positions that are available as remote work, Sentara Health employs associates in the following states:\nAlabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.","description_format":"text","description_chars":8854,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-30T02:00:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 3","filings_12m":27,"filings_prev_12m":20,"green_card_filings_12m":3,"median_offered_wage_usd":115000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.729,"p_room":0.45,"age_days":16,"expected_fill_days":10,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":159515,"is_top_pay":true},"html_url":"https://alion.io/job/sentaracareers-lead-it-analyst-remote","json_url":"https://alion.io/job/sentaracareers-lead-it-analyst-remote.json","meta":{"generated_at":"2026-10-15T11:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951248},"rest":"https://alion.io/mcp/rest/get_company?id=1951248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentaracareers-lead-it-analyst-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentaracareers-lead-it-analyst-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentaracareers-lead-it-analyst-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentaracareers-lead-it-analyst-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentaracareers-lead-it-analyst-remote"}]}