{"id":3528678,"url":"https://alion.io/job/sentinel-technologies-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":4436595,"name":"Sentinel Technologies","domain":"sentineltechno.com","url":"https://alion.io/company/sentinel-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-30T15:14:07Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-14T13:16:19Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Responsibilities\nAre you a hands-on IT professional who enjoys solving technical challenges and helping customers succeed? We're looking for a Customer Engineer to provide onsite technical support, troubleshoot technology issues, and deliver exceptional customer service to our customer located in Milwaukee, WI. This is an excellent opportunity for someone who enjoys a mix of independent problem-solving, customer interaction, and continuous technical growth.\nQualifications\nMust have 2-5 years of experience in a similar role\nA+ Certification required\nMust be able to troubleshoot and resolve hardware, software, and network connectivity issues.\nMust be able to perform diagnostics, repairs, and parts replacements on computer equipment.\nMust be able to support desktop, server, and basic network environments.\nExperience with SCCM is preferred\nMaintain accurate service documentation, ticket updates, and time records.\nDeliver outstanding customer service and build positive client relationships.\nWork independently on routine issues while collaborating with senior engineers on more complex problems.\nPosition requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.\nPosition requires standing, squatting, lifting from floor to waist and from waist to over shoulders. Twisting, bending, crawling may be required from time-to-time.\nThe candidate must have a car, as this position requires travel between location and the transportation of equipment \nA valid driver’s license and proof of vehicle insurance will be required\nLegally authorized to work in the US without sponsorship\nMust demonstrate a “can-do” attitude\nWe focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.\nWhat you get:\nWe offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.\nOverview\nMOTIVATED…..make IT happen!\nSentinel Technologies, Inc. has been rated a top workplace every year since 2012!\nAbout Us:\nSentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.\nIf you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!\nIf you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.\nAs part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.\nSentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.\nIf you are an individual with a disability and need assistance in applying for a position, please contact .\nThe “Know Your Rights” Poster is available here\nhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nSentinel EEO Policy Statement is available here.\nhttps://www.sentinel.com/about/diversity\nJFNDNP","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-07T13:13:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":135500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.45,"age_days":14,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/sentinel-technologies-desktop-support-engineer","json_url":"https://alion.io/job/sentinel-technologies-desktop-support-engineer.json","meta":{"generated_at":"2026-11-14T15:02:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436595},"rest":"https://alion.io/mcp/rest/get_company?id=4436595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinel-technologies-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinel-technologies-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinel-technologies-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinel-technologies-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinel-technologies-desktop-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3528678}},{"tool":"search_jobs","arguments":{"company":"sentineltechno.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3528678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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