{"id":3177728,"url":"https://alion.io/job/sentinel-technologies-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":4436595,"name":"Sentinel Technologies","domain":"sentineltechno.com","url":"https://alion.io/company/sentinel-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Traverse City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-23T20:24:28Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T20:31:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Responsibilities\nJoin a team where your technical skills make an immediate impact. Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to support a dynamic manufacturing environment as they continue to expand their IT footprint. You will be serving as the go-to resource for end users across both office and production floor operations. In this hands-on role, you'll troubleshoot hardware and software issues, deploy new technology, and help maintain the critical IT infrastructure that keeps this growing business running smoothly. You'll gain exposure to enterprise technologies including Cisco and Juniper networking, Microsoft 365, virtualization platforms, and a wide range of end-user technologies while working alongside a collaborative IT team.\nThe ideal candidate enjoys solving technical challenges face-to-face, takes pride in delivering exceptional customer service, and thrives in a fast-paced, regulated manufacturing environment.\nThis is a full-time, onsite position based in Traverse City, Michigan.\nQualifications\n1-3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment \nProficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint \nExperience supporting or troubleshooting Cisco and/or Juniper networking environments \nExposure to VMware or other virtualization technologies is a plus \nWorking knowledge of wired and wireless network connectivity troubleshooting \nHands-on experience supporting end-user hardware, including desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities \nFamiliarity with user account administration, onboarding/offboarding processes, and equipment provisioning \nStrong customer service, communication, and problem-solving skills with the ability to support users across both office and manufacturing environments\nFamiliarity working with ticketing systems\nLegally authorized to work in the US without sponsorship\nMust demonstrate a “can-do” attitude\nWe focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.\nWhat you get:\nWe offer weekly competitive pay, medical, dental, vision, 401K and more.\nOverview\nMOTIVATED…..make IT happen!\nSentinel Technologies, Inc. has been rated a top workplace every year since 2012!\nAbout Us:\nSentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.\nIf you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!\nIf you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.\nAs part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.\nSentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.\nIf you are an individual with a disability and need assistance in applying for a position, please contact .\nThe “Know Your Rights” Poster is available here\nhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nSentinel EEO Policy Statement is available here.\nhttps://www.sentinel.com/about/diversity\nJFNDNP","description_format":"text","description_chars":4646,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-23T20:24:28Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":3,"expected_fill_days":8,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sentinel-technologies-it-help-desk-technician","json_url":"https://alion.io/job/sentinel-technologies-it-help-desk-technician.json","meta":{"generated_at":"2026-10-27T23:51:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436595},"rest":"https://alion.io/mcp/rest/get_company?id=4436595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinel-technologies-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinel-technologies-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinel-technologies-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinel-technologies-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinel-technologies-it-help-desk-technician"}]}