{"id":1771113,"url":"https://alion.io/job/sentinelone-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":22,"ghost_share":0,"stale_share":0.682,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"SentinelOne","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WinDbg","optional":false},{"name":"Windows","optional":false},{"name":"Assembly","optional":true}],"status":"live","first_seen_at":"2026-10-03T09:07:54Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T00:49:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Senior Technical Support Engineer, you will be tasked with owning high-value, high-priority cases submitted through the customer support portal and taking ownership of escalations handed off from Level 1 and Level 2 support as part of our Global Technical Support team. You will work directly out of the inbound case queue and be available on inbound customer chat, providing fast, technically sound resolutions for enterprise customers. The ideal candidate combines deep Windows and Windows Internals expertise with strong cybersecurity fundamentals, cloud knowledge, and hands-on experience analyzing memory dumps and system logs.\nWhat Will You Do?\nPrimary responsibilities include:\nOwn and resolve incoming high-value cases submitted through the customer support portal, ensuring timely and technically accurate resolution.\nAccept, triage, and resolve escalated cases handed off from Level 1 and Level 2 support engineers.\nLog in to and actively work the inbound case queue, picking up new cases per SLA and SLO targets, and be available and responsive on the inbound customer chat channel to provide real-time technical assistance.\nPerform in-depth troubleshooting of Windows endpoint issues, including kernel-level and Windows Internals analysis.\nAnalyze memory and crash dumps (such as with WinDbg or equivalent tooling) and system and application logs to identify root cause.\nInvestigate and resolve issues involving cloud-connected components of the SentinelOne platform.\nDocument root cause, resolution steps, and knowledge base articles for recurring issues.\nPartner with Engineering and R&D on complex, product-level escalations.\nMentor and provide technical guidance to Level 1 and Level 2 support engineers as needed.\nMaintain accurate, up-to-date case documentation in Salesforce in line with SLA and quality standards.\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\nStrong working knowledge of Windows operating systems and Windows Internals (process and memory management, kernel mode, drivers).\nSolid grounding in cybersecurity concepts, including endpoint protection, EDR/AV, and threat detection and response.\nWorking knowledge of cloud platforms and cloud security concepts (AWS, Azure, or GCP).\nHands-on experience with memory and crash dump analysis and log analysis for root-cause troubleshooting.\n6 or more years of experience in cybersecurity, technical support, or a related field, or demonstrated strong hands-on expertise in Windows Internals, dump analysis, and log analysis in lieu of the 6-year requirement.\nStrong written and verbal communication skills, with the ability to manage customer-facing chat and portal interactions professionally under time pressure.\nAbility to work effectively in a queue-driven, SLA-bound support environment across shifts as required.\nPrior experience supporting an EDR/XDR or endpoint security product is preferred.\nFamiliarity with SentinelOne Singularity Platform or comparable security platforms is preferred.\nRelevant certifications (such as Microsoft, security, or cloud certifications) are preferred.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nCompetitive leave benefits\nGender-neutral parental leave\nInsurance & Financial Security\nMedical and insurance benefits\nEmployee Assistance Program (EAP)\nWork Perks & Flexibility\nGlobal home office allowance\nInternet allowance\nLinkedIn Learning license\nSocial Connect program\nFood allowance (Bangalore office)\nMeal vouchers (Sodexo)\nWellness & Lifestyle\nHealth & wellness benefit\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","description_format":"text","description_chars":6245,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Home office","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-03T15:34:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":50,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sentinelone-senior-technical-support-engineer","json_url":"https://alion.io/job/sentinelone-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-06T00:59:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1374,"day_limit":5000,"remaining_today":3626,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-senior-technical-support-engineer"}]}