{"id":2290669,"url":"https://alion.io/job/sentinelone-sr-technical-account-manager-cr","title":"Sr. Technical Account Manager - CR","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":20,"ghost_share":0,"stale_share":0.85,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":129000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"SentinelOne","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T17:20:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T20:15:39Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Technical Account Manager, you will be tasked with owning the overall relationship with SentinelOne's large-scale enterprise clients, leading complex implementation and onboarding projects, and delivering professional account management services that drive continued value and renewal. You'll work independently to evaluate customers' environments and architecture - including business needs, infrastructure, security, and compliance requirements - to deliver the right design and integration solution. You'll partner closely with Product, Engineering, Support, Sales, and leadership to advocate for customer needs, resolve technical and business issues, and identify growth opportunities. You're a fast learner and natural problem solver who thrives in a fluctuating workload, globally dispersed, cross-cultural team environment.\nWhat Will You Do?\nPrimary responsibilities include:\nOwn the overall relationship with assigned large-scale clients, building the foundation for continued value growth and re-purchase loyalty toward SentinelOne's solutions.\nLead complex implementation and onboarding projects for S1 products and services.\nDeliver professional and technical account management services - proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more - following established best practices.\nWork independently to evaluate a customer's environment and architecture, delivering the right design and integration solution while maintaining high satisfaction.\nCollaborate with Product, Engineering, Support, Sales, and upper management to advocate for customer needs, resolve technical and business issues, define feature requests, and collect customer feedback.\nIdentify and develop upsell opportunities.\nMaintain an in-depth understanding of company technology, products, and services.\nContribute to the knowledge base by creating best-practice guides and video tutorials.\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\nAt least 3 years of experience in field engineering: senior support engineer (tier 3-4), Technical Account Manager, or Pre-Sales.\nA strong application and/or endpoint security background, with experience working with host-based (endpoint agent) security solutions preferred.\nMulti-OS support experience across Windows, Mac, and Linux (mobile platform experience a plus).\nRequired training delivery experience.\nExperience with Enterprise customers - required.\nMongoDB experience preferred; any prior database experience (queries and basic programming) is acceptable.\nScripting experience, with at minimum a working knowledge of Python, PHP, and Unix shell scripts.\nA customer-oriented, professional, and articulate problem solver with excellent written communication skills.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nCompetitive leave benefits\nGender-neutral parental leave\nInsurance & Financial Security\nPrivate medical, dental, and vision insurance\nWork Perks & Flexibility\nGlobal home office allowance\nInternet or mobile phone allowance\nHybrid work model with flexible hours\nWellness & Lifestyle\nWellness programs\nGrowth & Community\nIn-office lunch program\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","description_format":"text","description_chars":5912,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities","Home office","Hybrid work","Parental leave","Restricted stock units","Vision insurance","Wellness"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Endpoint Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-11T17:50:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":47,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sentinelone-sr-technical-account-manager-cr","json_url":"https://alion.io/job/sentinelone-sr-technical-account-manager-cr.json","meta":{"generated_at":"2026-10-21T21:14:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-sr-technical-account-manager-cr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-sr-technical-account-manager-cr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-sr-technical-account-manager-cr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-sr-technical-account-manager-cr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-sr-technical-account-manager-cr"}]}