{"id":3601688,"url":"https://alion.io/job/sentinelone-staff-technical-success-manager-partners","title":"Staff Technical Success Manager, Partners - Mandarin speaker","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.708,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"SentinelOne","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T07:50:08Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T14:06:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Staff Technical Success Manager, Partners you will be tasked with acting as the technical advisor for a portfolio of strategic APJ partners. That covers onboarding, adoption and expansion with Partner Account Managers, regular business reviews, and owning their escalations. You’ll reach the wider partner base through automation and digital channels. That means creating enablement content, running technical webinars, and building proactive resources (FAQs, KB articles, tutorials) from support and health data.You’ll pull together feedback and behavioural data from named and broader partners, then push their collective needs to Product, Engineering, Communications, and Marketing. This includes working with Partner Communications during large-scale incidents.\nWhat will you do? \nPrimary responsibilities include:\nOwn Strategic Partner Relationships: Serve as the named technical advisor for a portfolio of strategic APJ partners, owning their technical health, deployment maturity, and success plans.\nDrive Onboarding and Adoption: Guide named partners through onboarding and operational readiness, and work with Partner Account Managers to identify adoption and expansion opportunities.\nLead Business Reviews: Prepare and deliver regular business reviews for named partners that demonstrate the value SentinelOne brings and align on technical priorities.\nDrive Partner Success at Scale: Extend your impact beyond your named portfolio by managing a broader set of partners through automation and digital channels.\nDevelop Scalable Enablement Content: Create and distribute technical best practices, security recommendations, and strategic guidance.\nDeliver Technical Webinars: Develop and lead webinars for technical stakeholders, designed to build awareness and understanding of key product functionality and use cases. \nManage Escalations: Own escalations for your named partners and shepherd at risk partners across the wider portfolio toward resolution. During large-scale incidents, collaborate with Partner Communications to ensure partners are well-equipped to support their customers. \n Analyze and Improve the Partner Experience: Monitor support ticket trends, platform telemetry, and partner health data across your portfolio to identify common challenges. Develop proactive resources (FAQs, knowledge base articles, tutorials) to address these issues at scale.\n Serve as the Voice of the Partner: Aggregate and analyze feedback and behavioral data from both your named partners and the broader partner base to identify trends and advocate for their collective needs with our Product, Engineering, Communications, and Marketing teams.\nWhat skills and knowledge should you bring?\nIdeal candidates will have:\nProfessional business fluency in both English and Mandarin, with excellent written and verbal communication skills and exceptional presentation and enablement skills that build competence and inspire our partners.\n3+ years of experience in a technical, partner, or customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer, preferably within cybersecurity or enterprise SaaS.\nExperience managing a named book of partners or customers, combined with the ability to scale impact through one to many programs.\nStrong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to guide program strategy.\nProven ability to create and deliver engaging technical content for a broad audience through various digital formats (webinars, videos, written guides).\nDeep technical expertise across multiple operating systems (Windows, macOS, Linux) and a strong grasp of networking and security fundamentals (EPP/EDR, XDR).\nExcellent program and project management skills, with the ability to manage multiple campaigns and initiatives simultaneously.\nA talent for simplifying complex technical topics for a diverse audience.\nA proactive, self-starter mentality with the ability to work autonomously to design and execute impactful programs.\nAbility to travel within the APJ region as required.\nExperience working with MSSPs, MDR providers, or channel partners, including familiarity with multitenant management consoles, is a strong plus.\nHands-on experience with threat hunting, digital forensics, or incident response techniques is a strong plus.\nExperience with marketing automation, CRM, or customer success platforms (e.g., Salesforce, Gainsight, Marketo, ChurnZero) is a plus.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nTime Off & Wellbeing\nCompetitive leave benefits\nGender-neutral parental leave\nInsurance & Financial Security\nMedical and insurance benefits\nPension\nEmployee Assistance Program (EAP)\nWork Perks & Flexibility\nGlobal home office allowance\nFlexible benefits allowance\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles. \nTo learn more about how we use AI in our hiring process, please review our AI in Hiring Candidate Disclosure.","description_format":"text","description_chars":7596,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity","Home office","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Endpoint Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-11-02T09:27:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":47,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/sentinelone-staff-technical-success-manager-partners","json_url":"https://alion.io/job/sentinelone-staff-technical-success-manager-partners.json","meta":{"generated_at":"2026-11-05T18:58:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-staff-technical-success-manager-partners"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-staff-technical-success-manager-partners"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-staff-technical-success-manager-partners"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-staff-technical-success-manager-partners\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-staff-technical-success-manager-partners"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3601688}},{"tool":"search_jobs","arguments":{"company":"sentinelone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3601688},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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