{"id":2075247,"url":"https://alion.io/job/sentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2","title":"Staff Technical Support Engineer - Multiplatform & Cloud Security","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":110000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":52},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Bash","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SentinelOne","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T07:59:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T10:42:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Senior Technical Support Engineer - Multiplatform & Cloud Security, you will be tasked with providing responsive, high-quality technical assistance to enterprise and public sector customers across our growing global customer base, by investigating and resolving technical issues primarily across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments. Your role will be about more than just responding to tickets: successful Support Engineers at SentinelOne combine technical curiosity, disciplined troubleshooting, customer empathy, and a desire to continuously increase what can be solved at the frontline (e.g. by contributing to the collective knowledge of the Support organization, improving documentation and identifying repeatable solutions).\nWhat Will You Do?\nPrimary responsibilities include:\nProvide customer support (through phone, email, chat, and other Support channels) that meets the established response and resolution service levels.\nTroubleshoot deep technical issues across SentinelOne products and supported operating environments (including investigating crash dumps).\nOwn customer cases from initial investigation through resolution or appropriate escalation.\nCommunicate clearly, proactively, and professionally throughout the customer experience.\nGather the technical information, logs, reproduction steps, and environmental context required to diagnose issues effectively, and apply existing knowledge, documentation, diagnostics, and tooling before escalating issues.\nDocument troubleshooting activity and customer interactions clearly and consistently.\nCollaborate with other specialized support engineers and escalation specialists on complex technical problems.\nIdentify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and other reusable resources.\nProvide structured feedback when product usability or supportability improvements could reduce customer effort.\nContinuously expand your technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies.\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\nMust-have: Previous technical support or customer-facing technical experience on endpoint, cloud security, or enterprise security products.\nWorking knowledge of Linux, macOS, and/or Windows, familiarity with cloud platforms or SaaS technologies, and understanding of networking and basic security concepts.\nCustomer focus, desire to solve technical problems, and ability to manage multiple customer issues while maintaining quality and urgency.\nProven analytical, troubleshooting, and problem-solving skills, and ability to systematically investigate complex technical issues (including crash dumps) and clearly document findings.\nExcellent written and verbal communication, collaboration skills, and willingness to learn from others.\nScripting experience with PowerShell, Python, Bash, or a similar tool is an advantage.\nExperience troubleshooting endpoint or server environments is an advantage.\nCybersecurity education, certifications, or professional experience is an advantage.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nPerformance-based bonus\nTime Off & Wellbeing\nFlexible time off, on top of the standard 5 weeks PTO\nPaid company wellness days and fully paid short-term sick/nursing leave\nGender-neutral parental leave\nInsurance & Financial Security\nPrivate medical care benefit\nLife and disability insurance\nPension Insurance contribution\nGlobal business travel medical insurance\nEmployee Assistance Program (EAP)\nWork Perks & Flexibility\nGlobal home office allowance\nMeal allowance\nHybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK. Only Prague-based employees are required to work from the office at least 2 days/week.\nWellness & Lifestyle\nWellbeing allowance\nMultiSport benefit program\nWellness Coach app\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","description_format":"text","description_chars":6602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible time off","Health insurance","Home office","Hybrid work","Parental leave","Restricted stock units"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-08T08:36:34Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2","json_url":"https://alion.io/job/sentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2.json","meta":{"generated_at":"2026-10-12T12:41:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-staff-technical-support-engineer-multiplatform-cloud-security-2"}]}