{"id":3149389,"url":"https://alion.io/job/sentinelone-technical-success-manager","title":"Technical Success Manager","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":22,"ghost_share":0,"stale_share":0.773,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"SentinelOne","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:05:25Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T05:10:33Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Technical Success Manager, you will be tasked with delivering a portfolio of technical resources and providing support and guidance to customers across the different phases of their customer journey. You will partner across the organization to develop digital content, enhance the customer experience, implement impact reporting, and deliver initiatives that support customer engagements, serving as a valuable technical resource to the Customer Success team and the customers they support.\nWhat Will You Do?\nPrimary responsibilities include:\nAct as a technical resource supporting Customer Success Managers and our Customer Community with customer inquiries and requests, including questions raised in Community groups and the shared mailer inbox.\nServe as a technical advisor for Customer Success Managers, especially in support of the Growth Program and the Digital Journey.\nDevelop and deliver technical content, including webinars, videos, templates, and posts, to enhance customer experiences and drive feature adoption, utilization, and growth.\nModerate and present webinars and learning sessions to improve the overall customer experience.\nModerate Community groups by responding directly to customer inquiries or sourcing the appropriate internal point of contact.\nManage escalated customer accounts on a short-term basis through to closure.\nRepresent and advocate for customer needs and issues across departments, and ensure SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective, and scalable security solutions.\nProcess data-driven customer tasks such as upsell signals, health alerts, and compliance or over-usage flags.\nPartner across organizational functions to support expansion opportunities within our customer base and drive net retention rate improvements.\nCreate scripts utilizing APIs and other methods to support customer requirements.\nProvide regular reporting on key metrics defined by Customer Success leaders, such as feature adoption and digital content consumption, and provide insight into program risk and maturity.\nStay up to date with the latest industry trends and topics surrounding SentinelOne and cybersecurity.\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\n4 to 5 years of prior experience in enterprise software company roles such as support, training, or professional services.\n2 or more years of experience in a cybersecurity role.\nProven ability to understand complex security and technical challenges, advise on cybersecurity best practices, and translate technical product value into demonstrable business impact.\nKnowledge of security technologies, architecture, and operations, and experience advising customers on best practices.\nKnowledge of threat handling, incident response, and SOC operations.\nProficiency in Windows, macOS, and Linux operating systems, as well as containerized environments.\nExperience supporting Community environments or engaging with customers virtually.\nExperience working with customers on technical engagements or solutions, including identifying customer requirements.\nExperience developing technical content or materials.\nWillingness to develop and implement a strategic program around technical enablement.\nAbility to thrive in a multitasking environment, adjust priorities on the fly, and meet tight deadlines while remaining organized and detail-oriented.\nCross-functional excellence, with a track record of getting teams to work together on complex operational goals.\nStrategic and creative thinking, with well-developed problem-solving and analytical skills.\nAlignment with the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.\nExperience in the IT or cybersecurity industry, especially endpoint security (host-based agent), identity, cloud, and SIEM security solutions, is preferred.\nTraining and enablement delivery experience is preferred.\nExperience providing support or engagement to customers with a focus on technical adoption is preferred.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nCompetitive leave benefits\nGender-neutral parental leave\nInsurance & Financial Security\nMedical and insurance benefits\nEmployee Assistance Program (EAP)\nWork Perks & Flexibility\nGlobal home office allowance\nInternet allowance\nLinkedIn Learning license\nSocial Connect program\nFood allowance (Bangalore office)\nMeal vouchers (Sodexo)\nWellness & Lifestyle\nHealth & wellness benefit\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","description_format":"text","description_chars":7206,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Home office","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-23T11:36:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":47,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sentinelone-technical-success-manager","json_url":"https://alion.io/job/sentinelone-technical-success-manager.json","meta":{"generated_at":"2026-11-02T07:37:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-technical-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-technical-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-technical-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-technical-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-technical-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3149389}},{"tool":"search_jobs","arguments":{"company":"sentinelone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3149389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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