{"id":1469400,"url":"https://alion.io/job/sentinelone-technical-support-engineer-public-sector","title":"Technical Support Engineer, Public Sector","company":{"id":46,"name":"SentinelOne","domain":"sentinelone.com","url":"https://alion.io/company/sentinelone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":23,"ghost_share":0,"stale_share":0.826,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":87000,"currency":"USD","period":"year","gross":null,"usd_annual":87000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"FedRAMP","optional":false},{"name":"Linux","optional":false},{"name":"SentinelOne","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-29T12:33:42Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T03:23:09Z","board_verified":false,"closed_at":"2026-10-06T03:23:09Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Our Purpose \nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us \nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Technical Support Engineer, Public Sector, you will be tasked with providing multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside our engineering teams. You will document cases clearly and contribute to knowledge base resources that improve support quality and efficiency.\nDue to Federal Government contract requirements, U.S. Citizenship and a work location in the United States is required.FedRAMP staff may be subject to customer or third-party background checks up to and including Secret Clearance if required by their role at SentinelOne.\nWhat Will You Do?\nPrimary responsibilities include:\nProvide phone, email, and chat based customer support to our growing customer base.\nDocument case activities and interactions with clear and concise information.\nStrive to resolve customer issues based on SLAs.\nMaintain excellent customer satisfaction through professional, proactive, and personal service.\nWork closely with our research and development teams to determine root cause and possible solutions.\nContribute to our knowledge base by creating solution articles, how-to guides, and videos.\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\n2 years of related professional experience preferred\nA strong customer orientation, with excellent problem-solving and troubleshooting skills.\nExcellent written and verbal communication skills.\nExperience with endpoint and server-based security solutions is desired.\nExperience with host-based security solutions is desired.\nProficiency in Windows, Mac, and Linux, with mobile platforms a plus.\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nFlexible time off\nPaid company holidays and paid sick time\nGender-neutral parental leave\nGrandparent leave\nInsurance & Financial Security\nMedical, dental, and vision coverage\n401(k) retirement plan with company match\nLife and disability insurance\nHealth and dependent care FSA\nVoluntary benefits (hospital, accident, critical illness)\nEmployee Assistance Program (EAP)\nARAG pre-paid legal\nNationwide pet insurance\nCancer Care program\nGlobal business travel medical insurance\nWork Perks & Flexibility\nHome office allowance\nMobile phone reimbursement\nWellness & Lifestyle\nWellness coach\nWellness/gym reimbursement\nFertility coverage\nAdoption & surrogacy reimbursement\nThis U.S. role has a base pay range plus commissions that will vary based on the location of the candidate. The range posted here is the on-target earnings (OTE) for this position, inclusive of base salary and commissions. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.\nOn Target Earnings\n$72,000—$87,000 USD\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Continuous learning","Equity","Flexible time off","Health insurance","Home office","Parental leave","Restricted stock units","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Cloud Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-29T15:40:09Z"},{"event":"close","at":"2026-10-06T03:23:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 6","filings_12m":7,"filings_prev_12m":12,"green_card_filings_12m":6,"median_offered_wage_usd":193269,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":87000,"is_top_pay":true},"html_url":"https://alion.io/job/sentinelone-technical-support-engineer-public-sector","json_url":"https://alion.io/job/sentinelone-technical-support-engineer-public-sector.json","meta":{"generated_at":"2026-10-11T01:16:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1871,"day_limit":5000,"remaining_today":3129,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46},"rest":"https://alion.io/mcp/rest/get_company?id=46"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsentinelone-technical-support-engineer-public-sector"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsentinelone-technical-support-engineer-public-sector"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsentinelone-technical-support-engineer-public-sector"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sentinelone-technical-support-engineer-public-sector\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsentinelone-technical-support-engineer-public-sector"}]}