{"id":1934297,"url":"https://alion.io/job/sentral-front-office-supervisor-hotel-experience-required","title":"Front Office Supervisor (Hotel Experience Required)","company":{"id":692039,"name":"Sentral","domain":"sentral.com","url":"https://alion.io/company/sentral","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T22:52:54Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T17:22:22Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Sentral\nSentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.\nOur core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.\nLearn more about us at www.Sentral.com.\nPosition Overview and Responsibilities\nAt Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.\nThis is an in-person position located on-site of the property. This role requires weekend availability and afternoon shifts and able to commute between 3 different communities near by.\nWhat You’ll Do:\nUphold Sentral’s value of excellence in customer service \nEstablish rapport with residents and guests so they always feel loved \nHandle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures \nProject an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude \nUse empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests \nRespond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests \nProvide assistance with scheduling of the Experience team when needed \nIn charge of organizing and delivering packages for all residents\nCreate “Surprise and Delight” moments for residents and guests \nLearn and train others on community software, such as Yardi and Stayntouch \nBe an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request \nManage building access for guests, residents, and authorized vendors using key system technology \nMonitor amenity spaces and ensure residents and guests are adhering to community policies \nAssist Experience Manager in leading daily standups and monthly meetings \nAssist Experience Manager with interviewing, training of new Experience team members \nSupport onboarding and training of new Experience team members and provide ongoing mentorship \nAssist Experience Manager with new process development and execution \nProvide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations \nMaintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome \nDemonstrate thorough understanding of Sentral’s homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.) \nStore luggage and politely handle early check-in, late checkout, and any other requests when necessary \nAssist sales team by facilitating self-guided or virtual tours and onsite tours when needed. \nEmbrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents. \nAssess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion \nComplete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift \nHave full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations \nAssist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents \nWork on special projects as deemed necessary by management \nCross train in other areas of property to ensure all guest services are covered \nPerform other related duties and assignments as needed and assigned\nSkills and Experience \nHigh School Diploma or equivalent required; some college preferred \n1+ years of experience working in hospitality or customer service industry required \nMultifamily and/or hospitality experience preferred \nStrong passion for hospitality and providing exceptional customer service. \nExcellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text \nComputer savvy with the capacity to learn and master multiple software systems \nAbility to analyze, organize, prioritize, and follow up with a strong sense of urgency \nActive listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests \nProactive decision-making and problem-solving skills \nDemonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem \nA competent team player with a positive attitude and the knack to smile under all circumstances \nExemplify a high level of reliability, trustworthiness, and integrity, and initiative \nAbility to work a flexible schedule, including evenings and weekends \nCommunity Team Perks + Benefits\nHealth & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.\n*Premiums apply for spouse, dependent, or family coverage plans\nInvest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.\nTime Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!\nTravel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.\nDeep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!\nThe following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:\nStand behind a desk for the majority of an 8-hour shift\nMove body in repetitive motions for extended periods of time\nWork in a space that includes indoor and outdoor spaces, with and without covering\nMove throughout the property as needed\nTransport boxes and equipment weighing up to 20 pounds\nCommunicate with other persons in the building\nObserve details in surrounding areas and on a screen\nIf you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the \"Accommodations\" section.\nSentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.\nAs an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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