{"id":2096416,"url":"https://alion.io/job/seo-mediuminteractivegmail-com-customer-service-representative","title":"CUSTOMER SERVICE REPRESENTATIVE","company":{"id":3866860,"name":"Cascade Services","domain":"cascadeservices.com","url":"https://alion.io/company/cascadeservices","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pinellas Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T15:32:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T17:16:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Customer Service Representative\nCompany: Harrington Air Conditioning\nJob Type: Full-Time\nJob Summary:\nWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team.\nThe Customer Service Representativeis responsible for interfacing with customers in both in-person, phone, and e-mail interactions. TheCustomer Service Representativedevelops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.\nEssential Duties and Responsibilities:\nThe essential functions include, but are not limited to the following:\nPortraying a positive company image and engaging in professional and friendly communications with customers\nProcessing orders by mail, telephone, fax, email, or other employees\nActively listening to customer needs and inquiries to determine appropriate service actions\nAssisting colleagues and other employees with administrative duties\nServing as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties\nReferring any customer questions regarding products or services to the appropriate person\nEstablishing and maintaining customer profiles and preparing required documentation\nPerforming accurate company-required recordkeeping\nEfficiently and correctly corresponding with third-party providers to obtain payments\nResolving customer problems, such as shipping or invoicing problems, insurance issues, etc.\nInforming customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received\nFollowing-up on orders to ensure successful completion of work by specified dates\nPreparing receipts and shipping documents\nPerforming other duties as assigned\nCompensation and commission perks:\nFrom on-call bonuses and membership sales bonuses.\nAdditional Qualifications:\nHigh School Diploma/GED or equivalent experience\nPrior experience with the public (customers) in a fact paced environment a plus; prior experience as a cashier a plus\nMust be a self-starter with excellent interpersonal and communication skills with a talent for customer service\nAbility to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence\n Ability to time manage, set timeline goals and prioritize tasks\nAbility to work independently and exercise sound judgment and problem-solving\nExcellent oral/written communication skills\nProficiency with computers\nAbility to work in a team environment and take direction from management and supervisors\n(Desired) HVAC industry-specific experience.\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nProfessional development assistance\nVision insurance\nShift availability:\nDay Shift (Required)\nApply today to launch a rewarding career with purpose.\nFor immediate consideration, please apply in person, or respond to this job post.\nSuccess Factors and Performance Indicators\nThe Customer Support Specialist’s success will be measured by many factors pertaining to the job, including, but not limited to:\nCall Counts\nTech Utilization\nCall Booking %\nCustomer Satisfaction\nMinimum Qualifications\nHigh School Diploma/GED or equivalent experience\nPrior experience with the public (customers) in a fact paced environment a plus; prior experience as a cashier a plus\nMust be a self-starter with excellent interpersonal and communication skills with a talent for customer service\nAbility to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence\nExperience with working in a CRM and/or AI Customer interface system\nAbility to time manage, set timeline goals and prioritize tasks\nAbility to work independently and exercise sound judgment and problem-solving\nExcellent oral/written communication skills\nProficiency with computers\nAbility to work in a team environment and take direction from management and supervisors\n(Desired) HVAC industry-specific experience.\nPhysical Demands and Work Environment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.\nWorking Environment:\nThe noise level is typically low to moderate. \nThe workplace is an environmentally controlled office.\nNote\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.","description_format":"text","description_chars":6094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-08T16:57:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/seo-mediuminteractivegmail-com-customer-service-representative","json_url":"https://alion.io/job/seo-mediuminteractivegmail-com-customer-service-representative.json","meta":{"generated_at":"2026-10-11T19:10:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866860},"rest":"https://alion.io/mcp/rest/get_company?id=3866860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseo-mediuminteractivegmail-com-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseo-mediuminteractivegmail-com-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseo-mediuminteractivegmail-com-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seo-mediuminteractivegmail-com-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseo-mediuminteractivegmail-com-customer-service-representative"}]}