{"id":2096420,"url":"https://alion.io/job/seo-mediuminteractivegmail-com-service-manager-hvac","title":"Service Manager, HVAC","company":{"id":3866860,"name":"Cascade Services","domain":"cascadeservices.com","url":"https://alion.io/company/cascadeservices","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T20:36:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T02:05:17Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Your next leadership opportunity starts here.\nAt Elmer's Home Services we don’t just fix systems , we build comfort, relationships, and careers. Known for outstanding service, strong leadership, and a team-first culture, we are growing rapidly and looking for an experienced HVAC Service Manager to lead the next phase of our success.\nThis is your opportunity to step into a key leadership role where your experience, your voice, and your vision will truly matter.\nAbout the Role:\nThe HVAC Service Manager leads and oversees the daily operations of the residential service department, ensuring exceptional customer experiences, efficient scheduling, accurate diagnostics, high-quality repairs, and technician development. This position is responsible for managing and coaching HVAC Service Technicians, driving operational excellence, maintaining safety and quality standards, and achieving departmental performance goals. The ideal candidate is a strong leader with extensive residential HVAC service experience, excellent communication skills, and a commitment to accountability, continuous improvement, and team development.\nEssential Duties and Responsibilities\nThe essential functions include, but are not limited to, the following:\nLead, manage, and develop a team of HVAC Service Technicians to deliver outstanding customer service and technical performance.\nOversee daily field operations to ensure timely response to customer service calls and efficient technician scheduling.\nMonitor technician performance, productivity, diagnostic accuracy, and repair quality.\nConduct regular ride-alongs, field observations, and coaching sessions to develop technician technical and customer service skills.\nProvide ongoing training and development related to diagnostics, repairs, safety, customer service, company processes, and industry best practices.\nEnsure technicians maintain all required certifications, licenses, and training requirements.\nReview service tickets, diagnostic findings, repair recommendations, and completed work for accuracy and quality.\nSupport technicians with complex troubleshooting and technical issues.\nCoordinate with dispatch, customer service representatives, installation teams, and other departments to ensure smooth operations and customer satisfaction.\nResolve escalated customer concerns and service-related issues in a professional and timely manner.\nMaintain departmental compliance with company policies, manufacturer specifications, local codes, and safety regulations.\nMonitor callback trends and implement corrective actions to improve first-time resolution rates.\nManage service department expenses and labor efficiency whilemaintaininghigh service standards.\nParticipate in workforce planning, recruiting, interviewing, hiring, onboarding, and retention of service personnel.\nMaintainaccuratedepartment reporting and communicate operational performance to senior leadership.\nFoster a culture of accountability, professionalism, respect, teamwork, and continuous improvement.\nPerform other duties as assigned by Senior Operations Leadership.\nSupervisor Responsibilities of this Role\nThe HVAC Service Manager oversees the daily management and development of HVAC Service Technicians.\nResponsibilities include:\nInterviewing, hiring, onboarding, and training employees.\nPlanning, assigning, and directing work activities.\nMonitoring productivity and operational performance.\nConducting performance evaluations and coaching sessions.\nEstablishing performance expectations and development plans.\nRecognizing, rewarding, and disciplining employees whenappropriate.\nAddressing employee concerns and resolving workplace issues.\nEnsuring adherence to company policies, procedures, and safety standards.\nDeveloping future leaders within the service department.\nAuditing and reviewing team payroll.\nSuccess Factors and Performance Indicators\nThe Service Manager's success will be measured by, but not limited to, the following:\nLeadership:\nDemonstrated ability to motivate, develop, andretainhigh-performing technicians.\nBuilds a culture of accountability, professionalism, and customer focus.\nPlanning and Organization\nEffectively manages changing priorities and service demand.\nAllocates resources efficiently to maximize technician productivity.\nOperational Excellence\nChampions adherence to company processes, quality standards, and safety requirements.\nMaintains consistency across service operations.\nProblem Solving\nExercises sound judgment and effectivelyresolvestechnical, operational, employee, and customer issues.\nPerformance Metrics (KPIs)\nThe Service Manager will be accountable for achieving departmental goals established by Senior Leadership, including:\nService Department Revenue vs. Budget\nTechnician Utilization Rate\nFirst-Time Fix Rate\nCallback Percentage\nCustomer Satisfaction (CSAT)\nNet Promoter Score (NPS)\nAverage Response Time\nLabor Efficiency\nSafety Performance\nTechnician Retention\nTraining and Development Completion\nWarranty and Rework Reduction\nMinimum Qualifications\nRequired:\nMinimum 7 years of residential HVAC service experience. \nMinimum 3 years of leadership or supervisory experience within HVAC service operations. \nHigh School Diploma, GED, or equivalent experience. \nCurrent EPA Certification. \nValid driver's license with acceptable driving record. \nStrong knowledge of residential HVAC systems, diagnostics, repairs, airflow, controls, electrical troubleshooting, and system operation. \nStrong verbal and written communication skills. \nStrong organizational, planning, and problem-solving abilities. \nAbility to prioritize multiple tasks in a fast-paced environment. \nProficiency with Microsoft Office and HVAC service management software. \nAbility to exercise sound judgment and make independent decisions.\nPreferred:\nTexas TDLR ACR Technician Certification and/or Contractor License. \nAssociate degree in HVAC, Mechanical Systems, Business Management, or related field. \nNATE Certification. \nExperience withServiceTitanor similar field service management software. \nLeadership and management training certifications.\nPhysical Demands and Work Environment Physical Demands:\nAbility to climb ladders, stairs, and equipment.\nLift and carry up to 75 pounds when necessary.\nAbility to consistently lift and carry a minimum of 25 pounds unassisted.\nWork in confined spaces, attics, crawlspaces, rooftops, and other service-related environments as needed.\nOperate hand tools, diagnostic equipment, and technology devices.\nWear required personal protective equipment (PPE).\nAbility to work flexible hours, including occasional evenings, weekends, and emergency situations when business needs require.\nWorking Environment:\nEmployees may occasionally be exposed to:\nExtreme temperatures\nDust, dirt, fumes, and noise\nConfined or restricted workspaces\nOutdoor weather conditions\nElevated work areas such as rooftops and ladders\nNote\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 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