{"id":4270117,"url":"https://alion.io/job/septeo-solutions-deutschland-technical-software-support-mfd","title":"Technical Software Support (m/f/d)","company":{"id":2110780,"name":"Septeo Solutions Deutschland","domain":"stp.one","url":"https://alion.io/company/stp-one","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karlsruhe, 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finding solutions, collaborating closely with our user support team, and making sure our customers feel well supported.\nWe look forward to receiving your application!\nYour workplace / location:\n Either from your home office or from our office in Karlsruhe (Brauerstr. 12, 76135 Karlsruhe, Germany).\nStart date:\n As soon as possible.\nYour mission\nReceiving, processing, and resolving incoming technical customer inquiries as well as technical requests from other processes related to our product portfolio\nMaintaining bug/CR applications and the support database\nSupporting customers with required configurations (e.g. template customizations, rights and user management, etc.), if necessary as part of commissioned services\nActing as a point of contact for colleagues in User Support regarding technical questions and customer-related issues\nYour profile\nTrained network, IT, or system administrator, IT specialist, or a comparable background\nYou have professional experience in technical customer support, system administration, or a similar role\nYou have solid knowledge of Windows-based client-server environments\nYou already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT\nIdeally, you have good knowledge of SQL databases\nYou have a strong interest in IT systems and technology, a high level of technical affinity, quick comprehension skills, and the motivation to familiarize yourself with new topics quickly\nVery good written and spoken German and English skills\nYour team\nYou will become part of our support team, which supports our products in the areas of insolvency administration and law firm management software for large commercial law firms in the enterprise segment.The team currently consists of 10 employees, divided into Technical Support and User Support, including team leadership.\nApplication process\nDigital introduction: In a 20-minute conversation with our recruiter, we’ll discuss our mutual expectations.\nDigital interview: Afterwards, you’ll meet our Support Team Lead and take a deeper dive into the role and relevant technical topics.\nOn-site interview & meeting the team: You’ll visit us at our Karlsruhe office, get to know the team and the day-to-day work environment, and we’ll clarify any remaining open questions.\nBenefits\nOur full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers)As a european company, each country works differently, but some benefits/perks are for all employees: \nLearning & Development budget\nEmployee referral bonus\nMobility: company bikeleasing, support in public transportation\nWorkation: up to 30 days per year within EU\nWorkplace glasses\nTax-free benefits\nEvents & Company celebrations (summer party, annual kick-off,..)\nFlexible work models\nEnglish courses for all levels\nContact details\nIf you have any questions, feel free to reach out 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