# Technical Software Support (m/f/d)

Short description You don’t just want to solve problems - you want to actively contribute to ensuring that our customers can work with powerful products every day?As part of the Technical Support team for our products Lexolution and Winsolvenz, you’ll be right in the middle of the action: analyzing technical inquiries, finding solutions, collaborating closely with our user support team, and making sure our customers feel well supported. We look forward to receiving your application! Your workplace / location: Either from your home office or from our office in Karlsruhe (Brauerstr. 12, 76135 Karlsruhe, Germany). Start date: As soon as possible. Your mission Receiving, processing, and resolving incoming technical customer inquiries as well as technical requests from other processes related to our product portfolio Maintaining bug/CR applications and the support database Supporting customers with required configurations (e.g. template customizations, rights and user management, etc.), if necessary as part of commissioned services Acting as a point of contact for colleagues in User Support regarding technical questions and customer-related issues Your profile Trained network, IT, or

- **Id**: 4270117
- **Url**: <https://alion.io/job/septeo-solutions-deutschland-technical-software-support-mfd>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Karlsruhe, Germany
- **Countries**: DE
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T10:46:58Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T17:32:47Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3324
- **Description truncated**: no
- **Benefits**: Flexible schedule, Home office
- **Relocation offered**: no
- **Industries**: Legal Software

## Company

- **Id**: 2110780
- **Name**: Septeo Solutions Deutschland
- **Domain**: stp.one
- **Url**: <https://alion.io/company/stp-one>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Personio

## Technologies

- **ChatGPT** — Optional: no
- **Claude** — Optional: no
- **Copilot** — Optional: no
- **SQL** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: German; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T17:32:47Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 42
- **Reasons**: conf:4, win:early
- **Computed at**: 2026-11-13T21:37:12Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.