{"id":2513874,"url":"https://alion.io/job/sequoia-global-services-application-support-engineer","title":"Application Support Engineer","company":{"id":6343,"name":"Sequoia Connect","domain":"sequoia-connect.com","url":"https://alion.io/company/sequoia-global-services","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T04:12:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T07:50:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nOur client is an American company with more than 50 years of experience, dedicated to providing autonomy to the first line of retail/e-commerce, manufacturing, transportation and logistics, healthcare, the public sector, and other industries to achieve a competitive advantage.\nOur client has more than 10,000 partners and 8,000 employees in 100 countries, offering better visibility through integrated and customized solutions for each industry, which allow connecting people, assets, and data with intelligence that help make critical decisions for the business.\nResponsibilities:\nThe Challenge (Responsibilities)\nProvide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.\nMonitor manufacturing application performance and proactively identify issues before they impact production.\nTroubleshoot and resolve application, interface, and data-related incidents within established SLA targets.\nAnalyze recurring issues and participate in root cause analysis activities.\nMaintain incident, problem, and change records within the IT service management platform.\nConfigure and maintain master data, workflows, production models, and application settings.\nAssist with application deployments, upgrades, patches, and testing activities.\nDevelop and modify HMI screens, reports, dashboards, alarms, and historian configurations.\nSupport shop-floor data collection, visualization, and reporting requirements for manufacturing operations.\nEnsure changes are properly documented, tested, validated, and approved.\nIdentify opportunities to improve application stability, reliability, and operational efficiency, and participate in Kaizen initiatives.\nRecommend automation opportunities that reduce manual activities and improve support processes.\nDevelop and maintain support documentation, Standard Operating Procedures (SOPs), and knowledge articles.\nYour Profile (Requirements)\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.\n3-5 years of application support experience in a manufacturing or production environment.\nExperience supporting MES/MOM, SCADA, or other manufacturing applications.\nExperience with production support, incident management, troubleshooting, and root cause analysis.\nExperience working within 24/7 manufacturing operations.\nHands-on experience with Siemens Opcenter Execution / MOM and Ignition SCADA (Gateway Administration).\nKnowledge of Manufacturing process modeling, production execution, and workflow management.\nExperience with OEE monitoring, traceability, genealogy, and shop-floor data collection.\nProficiency in SQL query development and stored procedures.\nBasic Python, Java, or comparable scripting knowledge.\nExperience with REST APIs and web services.\nHigh-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.\nTechnologist DNA: A deep understanding of the difference between \"coding\" and \"engineering.\"\nDesired\nStrong hands-on experience with Siemens Opcenter.\nUnderstanding of manufacturing processes and plant operations.\nExperience with continuous improvement and Kaizen initiatives.\nStrong technical documentation skills.\nExperience supporting integrated manufacturing applications and interfaces.\nFamiliarity with cloud-native foundations or AI coding assistants.\nLanguages\nAdvanced Oral English: For seamless collaboration with global teams.\nAdvanced Spanish.\nWork Arrangement\nWe value flexibility to support your lifestyle. This position is available as:\nOn-site\nIf you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/\nRequirements\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.\n3-5 years of application support experience in a manufacturing or production environment.\nExperience supporting MES/MOM, SCADA, or other manufacturing applications.\nExperience with production support, incident management, troubleshooting, and root cause analysis.\nExperience working within 24/7 manufacturing operations.\nSiemens Opcenter Execution / MOM experience.\nIgnition SCADA and Gateway Administration experience.\nSQL query development and stored procedures.\nBasic Python, Java, or comparable scripting knowledge.","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Government","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-14T09:27:02Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sequoia-global-services-application-support-engineer","json_url":"https://alion.io/job/sequoia-global-services-application-support-engineer.json","meta":{"generated_at":"2026-10-15T10:10:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6343},"rest":"https://alion.io/mcp/rest/get_company?id=6343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsequoia-global-services-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsequoia-global-services-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsequoia-global-services-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sequoia-global-services-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsequoia-global-services-application-support-engineer"}]}