{"id":2513893,"url":"https://alion.io/job/sequoia-global-services-application-support","title":"Application support","company":{"id":6343,"name":"Sequoia Connect","domain":"sequoia-connect.com","url":"https://alion.io/company/sequoia-global-services","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:08:08Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T23:54:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAt Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your \"Human OS\" and accelerating your growth through world-class, high-impact projects.\nWe are currently partnering with a rapidly growing, automation-led powerhouse that serves 31 Fortune 500 companies across the financial, healthcare, and manufacturing sectors. With a global workforce of over 32,000 employees and a presence in 28 countries, our client is a titan of digital transformation. Their \"Automate Everything, Cloudify Everything\" strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.\nThis is your chance to thrive in a \"Customer Success, First and Always\" environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide, gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic, forward-thinking workplace where your growth is the priority, this is where you belong.\nWe are currently searching for a Application Support Specialist:\nThe Challenge (Responsibilities)\nProvide L2/L3 support, monitor production streams, and ensure maximum system availability.\nProvide expert knowledge on all workflow designs for supported enterprise applications.\nTroubleshoot, review, analyze, and resolve production issues, including job failures.\nApply code fixes and software patches on an as-needed basis to resolve escalated incidents.\nBring onboard new software versions and upgrades for NT Certification, Packaging, and Deployment.\nWork directly with Business partners to analyze and resolve their queries effectively.\nEnsure compliance with all controlled processes according to strict business and IT requirements.\nMonitor and attend to all system alerts, escalating critical production issues to relevant teams and management.\nYour Profile (Requirements)\nProven experience providing L2/L3 application and production support in an enterprise environment.\nStrong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures.\nExperience investigating code bases to apply temporary or permanent code fixes and patches.\nExperience managing software upgrades, NT Certification, packaging, and deployments.\nExcellent stakeholder management skills to develop and maintain professional relationships with both IT and Business teams.\nHigh-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.\nTechnologist DNA: A deep understanding of the difference between \"coding\" and \"engineering.\"\nDesired\nFamiliarity with ITSM frameworks and enterprise monitoring tools.\nFamiliarity with cloud-native foundations or AI coding assistants.\nLanguages\nAdvanced Oral English: For seamless collaboration with global teams.\nAdvanced Spanish.\nSpecial Notes\nNone specified.\nWork Arrangement\nWe value flexibility to support your lifestyle. This position is available as:\nRemote\nIf you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/\nRequirements\nProvide L2/L3 Support, Monitor production streams. Troubleshoot production issues including job failures. Apply code fixes/patches. Bring onboard new software version for NT Certification, Packaging and Deployment. 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