{"id":2513879,"url":"https://alion.io/job/sequoia-global-services-support-analyst","title":"Support Analyst","company":{"id":6343,"name":"Sequoia Connect","domain":"sequoia-connect.com","url":"https://alion.io/company/sequoia-global-services","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:21:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T03:40:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAt Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your \"Human OS\" and accelerating your growth through world-class, high-impact projects.\nWe are currently partnering with a rapidly growing, automation-led powerhouse that serves 31 Fortune 500 companies across the financial, healthcare, and manufacturing sectors. With a global workforce of over 32,000 employees and a presence in 28 countries, our client is a titan of digital transformation. Their \"Automate Everything, Cloudify Everything\" strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.\nThis is your chance to thrive in a \"Customer Success, First and Always\" environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide, gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic, forward-thinking workplace where your growth is the priority, this is where you belong.\nWe are currently searching for a Support Analyst/Engineer:\nThe Challenge (Responsibilities)\nHandle Level 1 analysis.\nAllocate issues, investigate root causes, and submit clear bug reports to the development team.\nFollow SLAs during incident triaging from the service desk.\nCreate and maintain knowledge base documentation (how-to articles, troubleshooting, and user guides).\nCommunicate daily with Development, IT Support, Product, and QA teams.\nTroubleshoot issues, identify root causes, and implement creative solutions for customer concerns.\nManage multiple tasks with changing priorities.\nServe as a point of contact for clients, product management, and other internal parties.\nYour Profile (Requirements)\nMinimum 5 years of relevant experience as a support analyst/engineer.\nExperience working with Excel.\nStrong written and verbal communication skills.\nFamiliarity with finance concepts and financial models.\nAbility to work independently and be self-sufficient.\nExperience using AI tools/Agents.\nHigh-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.\nTechnologist DNA: A deep understanding of the difference between \"coding\" and \"engineering.\"\nDesired\nFamiliarity with cloud-native foundations or AI coding assistants.\nLanguages\nAdvanced Oral English: For seamless collaboration with global teams.\nAdvanced Spanish.\nSpecial Notes\nNone\nWork Arrangement\nWe value flexibility to support your lifestyle. This position is available as:\nRemote\nIf you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/\nRequirements\nMinimum 5 years of relevant experience as a support analyst/engineer, Experience working with Excel, Strong written and verbal communication skills, Familiarity with finance concepts and financial models, Ability to work independently and be self-sufficient, Experience using AI tools/Agents.","description_format":"text","description_chars":3486,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:27:02Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:0","agency","win:early"],"computed_at":"2026-10-15T03:49:49Z"},"pay":null,"html_url":"https://alion.io/job/sequoia-global-services-support-analyst","json_url":"https://alion.io/job/sequoia-global-services-support-analyst.json","meta":{"generated_at":"2026-10-15T03:49:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6343},"rest":"https://alion.io/mcp/rest/get_company?id=6343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsequoia-global-services-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsequoia-global-services-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsequoia-global-services-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sequoia-global-services-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsequoia-global-services-support-analyst"}]}