{"id":310392,"url":"https://alion.io/job/sequoia-group-it-support-engineer","title":"IT Support Engineer","company":{"id":955,"name":"Sequoia Group","domain":"sequoia.com","url":"https://alion.io/company/sequoia-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-26T03:31:53Z","employer_posted_date":"2026-03-26","last_verified_at":"2026-10-13T12:48:17Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":201},"description":"Who We Are:\nSequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.\nLocation: Mexico City\nWhat You Get to Do:\nSequoia's Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members. \nWork the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.\n\nOwn org-wide IT asset procurement, distribution, and logistics.\n\nAssist managing company spend for endpoints, hardware, and other equipment.\n\nIdentify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.\n\nSoftware duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.\n\nPerform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.\n\nNew hire deployments, laptop imaging and setup including network/email accounts and computer hardware.\n\nProvide SaaS telephony and mobile device configuration and troubleshooting.\n\nMaintain and update documentation (procedures, diagrams, inventory, and knowledge articles).\n\nLots of opportunities for challenging projects and deployment of new tech.\n\nMay require occasional work on weekends and/or holidays.\n\nOccasional travel between Bay Area and New York office locations.\n\nMost importantly, live our Sequoia Values day in and day out.\n\nWhat You Bring:\nBachelor 's degree required, preferably in a technology field.\n\n5 years of experience in an IT support role.\n\nOnsite presence, 5 days a week.\n\nExperience with endpoint management and deployment solutions\n\nExperience with Active Directory and/or Azure AD administration.\n\nExperience with both Windows and MacOS platforms.\n\nSome experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.\n\nStrong customer service and communication skills.\n\nAbility to handle multiple tasks in a fast-paced environment.\n\nEnglish Proficiency.\n\nSequoia’s Culture - 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