Business Analyst

Business Analyst

Location: Home-based with regular attendance at our London, Cardinal Place office

Salary: Competitive

Join Group Digital and help shape the future of digital transformation

Why join us?

Serco deliver critical government services around the world, helping to make society better and safer whilst getting the best value for taxpayers. You'll be joining our Group Digital team working on global initiatives that make a real impact for our frontline services and the value we bring to our government customers. You'll have the opportunity to work across a wide range of programmes and projects, collaborate with senior leaders and subject matter experts, and contribute to the future direction of digital services and technology across the organisation.

Apply today and help us deliver smarter, more effective digital solutions.

We are looking for four Business Analysts to join our Group Digital function. These opportunities sit across key Digital leadership areas, reporting into one of the following directorates: Group CISO, Technology, Digital & Data, or Portfolio & Governance.

As a Business Analyst, you will play a pivotal role in helping us understand complex business challenges, identify opportunities for improvement, and deliver meaningful change. Working across a diverse portfolio of digital, technology, cyber security, data and transformation initiatives, you will turn complex information into clear insights, requirements and recommendations that support informed decision-making and successful delivery.

We're looking for a collaborative and analytical professional who enjoys solving complex problems, influencing stakeholders and delivering business value. You'll understand how people, processes, data, technology and suppliers interact to deliver services and outcomes, using this insight to drive improvement and change.

What you'll be doing

• Investigating business challenges, opportunities and service needs across people, processes, data and technology.
• Gathering, analysing and documenting business, user, functional and non-functional requirements.
• Facilitating workshops, interviews and stakeholder sessions to capture insights and build consensus.
• Mapping current and future-state processes, services, customer journeys and information flows.
• Identifying risks, dependencies, gaps and opportunities for improvement.
• Producing high-quality analysis artefacts including requirements documentation, user stories, process maps, decision papers and acceptance criteria.
• Supporting option appraisals, business cases and benefits realisation activities.
• Acting as a bridge between technical and non-technical stakeholders, translating complex concepts into clear and accessible language.
• Contributing to governance, assurance and continuous improvement activities across Group Digital.

What we're looking for

Essential

• Proven Business Analysis experience within digital, technology, cyber security, engineering, data, portfolio or business transformation environments.
• Strong expertise in requirements definition, analysis, documentation and lifecycle management.
• Experience in process modelling, service modelling, impact analysis, options appraisal and benefits definition.
• Ability to interpret complex, incomplete or conflicting information and produce clear, actionable recommendations.
• Experience creating business requirements, user stories, acceptance criteria, process maps and decision-making documentation.
• Excellent stakeholder engagement, facilitation, communication and influencing skills.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• Organised with the ability to manage competing priorities and deliver high-quality outputs.
• Comfortable working independently as well as collaboratively within multidisciplinary teams.

Desirable

• Professional Business Analysis qualification (BCS, IIBA or equivalent).
• Experience with target operating models, business architecture, service design or capability modelling.
• Experience supporting testing, implementation, business change and benefits realisation activities.
• Experience working within regulated, security-conscious, outsourced or large-scale organisations.
• Familiarity with analysis, collaboration and backlog management tools.

Benefits

• Pension 6% employer matched
• Annual leave 25 days + bank holidays
• Life assurance 2x base salary if in pension, (1x if not)
• Flexible working to support work-life balance

Other notable benefits:

• Employee Assistance Programme
• 30% Serco Leisure Centre Discount
• Option to buy additional leave
• Charitable payroll giving
• A wide range of discounts

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.