{"id":3697940,"url":"https://alion.io/job/serco-business-analyst-3","title":"Business Analyst","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0.037,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ispra, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"Multimodal AI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:39:08Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T21:07:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Package Description\nJoining Serco amazing team offers:\nCompetitive Salary\nGreat career opportunities\nCorporate Benefits Package\nInternational environment\nPossible hybrid work\nJob Introduction\nSerco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.\nWe are hiring for a Business Analyst in an international organisation in Italy.\nNature of the task - Roles and responsibilities:\nService provision will take place within a large international organisation, such as the European Commission. The working environment is multicultural and multilingual, with an emphasis on strong work ethics, diligence, and responsibility. A shared commitment to common goals and operational effectiveness is essential, as is a high degree of discretion when handling personal or confidential data. The selected service providers will be required to sign the Ethics reminder and to conduct themselves accordingly during the provision of services under awarded specific contract.\nThe service provider is expected to take on business-analysis, media-intelligence, disinformation and information-integrity analytical activities, including requirements such as gathering requirements for analysis, analytical design, data analysis, evaluation, reporting and stakeholder coordination, as required by the appropriate project and managers in JRC.\nThe tasks that the service provider will be expected to perform include any or all of the following:\nAssess the information environment, policy context, stakeholder needs and expected outcomes in order to define clear analytical objectives and ensure alignment with institutional priorities.\nReview and validate business and analytical requirements for media monitoring, disinformation analysis, information integrity and policy-evaluation activities, translating them into structured analytical workflows and deliverables.\nDesign and apply evidence-based analytical frameworks for identifying, monitoring and assessing disinformation, foreign information manipulation and interference (FIMI), propaganda, narratives and other information-manipulation phenomena\nCollect, structure, validate and analyse media and social-media data using quantitative, qualitative and mixed-method approaches to identify trends, narratives, actors, tactics, techniques and patterns of information manipulation.\nUse social-listening and media-intelligence platforms to define queries and monitoring logic, extract relevant evidence and support recurring or event-driven analysis.\nDevelop and apply taxonomies, annotation schemes, indicators and analytical categories for classification and assessment of media content, including validation and quality-control procedures.\nContribute to the design, testing and evaluation of LLM-assisted and multimodal analytical tools for content annotation, disinformation detection, text analysis and combined text-image assessment.\nAdditional responsibilities\nConduct OSINT and digital investigations using open sources and platform data, including social-media analysis, advertisement analysis, entity research, geolocation, satellite imagery interpretation and detection of manipulated media, where relevant.\nDevelop and apply evaluation frameworks using qualitative and quantitative indicators to assess effectiveness, sustainability, implementation quality and policy relevance of programmes, initiatives or information-integrity interventions.\nTranslate analytical findings into clear, evidence-based outputs, including technical reports, policy briefs, media-intelligence products, scientific contributions, dashboards, presentations and decision-support material.\nProduce visual representations of findings and trends using appropriate data-visualisation tools and communicate complex evidence effectively to technical, policy and senior-management audiences.\nOrganise and facilitate stakeholder consultations, expert workshops and knowledge-exchange activities involving EU institutions, academia, online platforms, fact-checkers, civil-society organisations and other relevant actors.\nSupport cross-functional collaboration among analysts, researchers, policy officers, technical teams and external partners, ensuring common understanding of analytical objectives, methodologies and outputs.\nIdentify methodological, data-quality, access and interpretation risks; document limitations and mitigation measures; and apply high standards of analytical quality, reproducibility and evidence traceability \nKnowledge and skills\nAbility to rapidly understand complex information environments and convert broad policy or stakeholder questions into structured analytical tasks.\nStrong analytical judgement and capacity to synthesise complex evidence into clear, decision-relevant conclusions.\nAbility to combine qualitative and quantitative evidence and explain methodological choices, limitations and confidence in findings.\nStrong written communication skills for technical, policy and senior-management audiences.\nAbility to present complex analytical findings visually and orally in a concise and accessible manner.\nCapacity to build trust and work effectively in multidisciplinary and multi-stakeholder settings.\nAbility to facilitate workshops, consultations and knowledge-exchange activities\nAbility to work autonomously while contributing effectively to collaborative research and analytical teams.\nHigh attention to detail, source quality and analytical consistency.\nAbility to participate in multilingual and international working environments; excellent command of English is required \nSpecific Expertise:\nStrong professional experience in media monitoring, disinformation analysis, information integrity and analysis of information manipulation, including politically and socially sensitive topics.\nStrong knowledge of qualitative, quantitative and mixed-method analytical approaches for media and social-media data, including trend, narrative and comparative analysis.\nExperience with social-listening and media-monitoring tools such as Talkwalker, Meltwater, Brandwatch or tools of equivalent value.\nExperience with data visualisation and analytical presentation tools such as Tableau or tools of equivalent value\nExperience with LLM-assisted analysis, including design, testing or evaluation of LLM-based annotation and detection workflows; experience with multimodal text-image analysis is an asset.\nKnowledge of OSINT and digital-investigation techniques, including social-media analysis, advertisement analysis, entity/person research, geolocation, satellite imagery interpretation and media-manipulation detection.\nExperience developing and applying evaluation frameworks, including qualitative and quantitative indicators, portfolio analysis, Theory of Change and assessment of effectiveness, sustainability and policy relevance.\nKnowledge of the European information-integrity and digital-policy ecosystem, including platform accountability, transparency, researcher data access, political/issue-based advertising and related regulatory or co-regulatory frameworks.\nStrong experience producing policy-relevant analytical reports, media-intelligence products, policy briefs and scientific or research-oriented outputs for institutional stakeholders.\nExperience in multi-stakeholder consultation and coordination involving public institutions, academia, online platforms, fact-checkers, media-literacy actors and civil-society organisations.\nAbility to work with high analytical-quality standards, including source validation, methodological documentation, evidence traceability and clear communication of limitations \nCERTIFICATES and/or STANDARDS\nRelevant postgraduate qualification in journalism, media studies, communication, social sciences, international relations, data analysis or a comparable field is desirable.\nTraining or certification in digital investigations, OSINT, information integrity, disinformation, AI-assisted analysis, media analysis or equivalent is an asset.\nBusiness-analysis or evaluation certifications may be considered an asset where relevant to the assignment\nCandidate Profile\nUniversity degree corresponding to Level 7 of the European Qualifications Framework (which typically corresponds to a master’s level or 5 years of higher education), and minimum 5 years of IT professional experience\nAbility to understand, speak and write English (C1)\nAt least 5 years of professional experience in media monitoring, media intelligence, disinformation analysis and/or information-integrity analysis.\nAt least 3 years of professional experience applying qualitative, quantitative and/or mixed-method approaches to media or social-media analysis, including analysis of trends, narratives or information-manipulation patterns.\nAt least 3 years of experience producing analytical reports, policy briefs, media-intelligence products or comparable evidence-based outputs for institutional or policy audiences.\nRemuneration: Permanent Contract range: 34,000- 40,000EUR/gross per year","description_format":"text","description_chars":9423,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-03T18:39:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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