{"id":3438893,"url":"https://alion.io/job/serco-client-services-manager","title":"Client Services Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0.048,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T04:47:06Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T22:17:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Serco is a place where you can grow\nYour impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.\nYou’ll also have access to flexible benefits designed to support your wellbeing and growth, including:\nCareer development in a national facilities management contract\nSupportive leaders who invest in your growth\nFlexible work-life balance arrangements\nAccess to wellbeing and Employee Assistance programs\nInclusive culture where everyone feels valued\nLong-term, government-backed contract stability\nMake an impact at Serco\nAs a Client Services Manager in our Facilities Management team, you’ll lead the delivery of cleaning services across allocated schools, ensuring we meet Minimum Service Requirements and uphold strong quality, safety and environmental standards. You’ll build trusted relationships with school representatives while guiding and supporting your team to deliver consistent, high-quality outcomes . This is a hands-on leadership role where you’ll drive continuous improvement, champion safety, and create environments where students and staff can thrive.\nAs a Client Services Manager in the Facilities Management team, you’ll make a positive impact by:\nLeading day-to-day cleaning service delivery across allocated schools\nManaging, coaching and supporting up to 37 cleaning team members\nBuilding strong relationships with school representatives\nMonitoring compliance with Cleaning Service Plans and MSRs\nConducting audits and implementing continuous improvement initiatives\nPromoting a positive health, safety and environmental culture\nSerco is a place for you\nYou could be a great fit if you have:\nExperience in facilities, cleaning or service delivery management\nProven ability to lead, engage and develop diverse teams\nStrong communication skills with a customer-focused mindset\nConfidence managing budgets, rosters and performance outcomes\nExperience ensuring compliance with quality and safety standards\nA valid Australian Driver Licence and a Working with Children Check (willing to obtain one is fine if you don't already hold WWCC)\nIn joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.\nAre you ready to do important work that really matters?\nAt Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.\nWe focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.\nWe seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.\nBy joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.\nImpact a better future at Serco.","description_format":"text","description_chars":3268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-29T04:47:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/serco-client-services-manager","json_url":"https://alion.io/job/serco-client-services-manager.json","meta":{"generated_at":"2026-10-31T00:13:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-client-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3438893}},{"tool":"search_jobs","arguments":{"company":"serco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3438893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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