{"id":2196756,"url":"https://alion.io/job/serco-contract-manager-2","title":"Contract Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":128000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T02:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-15T22:55:41Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Serco is a place where you can grow\nYour impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.\nYou’ll also have access to flexible benefits designed to support your wellbeing and growth, including:\nFlexible work arrangements and travel opportunities\nCareer development across global government contracts\nSupportive leadership and collaborative teams\nEmployee networks that celebrate diversity and inclusion\nAccess to wellbeing and safety support programs\nLong-term, secure government-backed projects\nFavourable veteran benefits\nJoin a recognised veteran's choice employer\nMake an impact at Serco\nAs Contract Manager - Defence Marine Support Services (DMSS), you will lead the operational delivery and performance of a complex, live Defence services contract supporting Royal Australian Navy operations.\nThis is an operational leadership role where you will be accountable for ensuring services are delivered safely, effectively and in line with contractual requirements, while leading teams, managing performance, maintaining strong customer relationships and driving continuous improvement across the contract.\nBased at Garden Island in Sydney, you will work closely with Defence customers, operational leaders and internal teams to ensure the contract consistently delivers against its operational, financial and performance commitments.\nAs a Contract Manager (DMSS) in the Defence team, you’ll make a positive impact by:\nLeading the day-to-day operational delivery and overall performance of the DMSS contract\nTaking accountability for service delivery, contract KPIs, financial performance and customer outcomes\nProviding leadership and direction to operational teams across the contract\nBuilding trusted relationships with Defence customers and key stakeholders\nEnsuring services meet contractual, regulatory, safety, quality and governance requirements\nMonitoring operational and financial performance and taking action where required\nManaging workforce requirements, priorities and resources to support effective service delivery\nIdentifying and managing operational, contractual and commercial risks\nDriving continuous improvement and identifying opportunities to improve service performance\nWorking collaboratively with internal functional teams including Finance, HR, Safety, Quality and Commercial\nSerco is a place for you\nYou could be a great fit if you have:\nDemonstrated experience leading the operational delivery of a complex services contract, business unit or large-scale operation\nStrong operational leadership experience with accountability for people, performance and customer outcomes\nExperience managing against contractual KPIs, service levels and performance requirements\nCommercial and financial acumen, including experience managing budgets, cost performance and/or P&L\nProven ability to build trusted relationships with senior customers and stakeholders\nExperience leading multidisciplinary teams in complex, regulated or high-accountability environments\nStrong understanding of governance, risk, compliance and operational performance\nThe ability to balance strategic priorities with the practical realities of day-to-day service delivery\nDefence, maritime, government services, facilities, transport, logistics, engineering or other complex service delivery experience would be highly regarded\nA collaborative, solutions-focused leadership style\nPlease note:\nThis position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.\nYou must be an Australian Citizen to obtain Defence Security Clearance - AGSVA Baseline Clearance\nAre you ready to do important work that really matters?\nAt Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.\nWe focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.\nWe seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.\nBy joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.\nImpact a better future at Serco.","description_format":"text","description_chars":4633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T19:46:50Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.45,"age_days":27,"expected_fill_days":16,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-contract-manager-2","json_url":"https://alion.io/job/serco-contract-manager-2.json","meta":{"generated_at":"2026-10-16T00:53:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-contract-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-contract-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-contract-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-contract-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-contract-manager-2"}]}