{"id":2622203,"url":"https://alion.io/job/serco-contract-manager-3","title":"Contract Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dumfries, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":75000,"currency":"GBP","period":"year","gross":null,"usd_annual":98617},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T13:49:35Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T10:56:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Contract Manager\nLocation: Dumfries and Galloway Royal Infirmary, Dumfries DG2 8R\nSalary: Up to £75,000 per annum- dependent upon experience\nSchedule: Full-time 37.5 Hours per week\nReady to impact a better future?\nAs a Contract Manager in our UK and Europe Health team, you'll lead the delivery of Hard Facilities Management services at Dumfries and Galloway Royal Infirmary. You'll play a key role in ensuring safe, compliant and high-quality services while driving operational excellence, contract performance and customer satisfaction.\nYou'll be responsible for creating impactful solutions that support healthcare environments where our work touches lives every day. By leading improvement initiatives, building trusted customer relationships and developing high-performing teams, you'll help deliver a sustainable future for the contract, our customers and the communities we serve.\nWhat you'll do as a Contract Manager\nLead the delivery of compliant, safe and high-quality Hard Facilities Management services across the hospital estate.\nBuild strong, commercially effective relationships with customers, stakeholders and partners.\nDrive operational performance through data-led decision making, continuous improvement and innovation.\nTake accountability for contract financial performance, including budgeting, forecasting and identifying efficiencies.\nLead, motivate and develop colleagues to create a positive, engaged and high-performing culture.\nOversee compliance, lifecycle planning, projects and risk management to ensure contractual and legal requirements are met.\nDoes this sound like you?\nDegree educated or able to demonstrate substantial relevant industry experience.\nExperience leading Hard Facilities Management services, ideally within a healthcare or similarly complex environment.\nProven ability to manage operational, financial and people performance.\nStrong leadership, communication and stakeholder management skills.\nExperience driving change, continuous improvement and business growth.\nComfortable making decisions, managing risk and resolving complex operational challenges.\nWhat we offer\n25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)\nUp to 6% contributory pension scheme\nA performance-based bonus scheme\nA company car or cash alternative\nPrivate medical insurance\nOver 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.\nEmployee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel\nPaid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity\nOur employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.\nVetting and checks:\nThis role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.\nLet's impact a better future, together. Apply today.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.\njusticejobs","description_format":"text","description_chars":4991,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-15T13:49:35Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:6","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":98617,"is_top_pay":false},"html_url":"https://alion.io/job/serco-contract-manager-3","json_url":"https://alion.io/job/serco-contract-manager-3.json","meta":{"generated_at":"2026-10-16T10:59:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-contract-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-contract-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-contract-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-contract-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-contract-manager-3"}]}