{"id":2177859,"url":"https://alion.io/job/serco-customer-service-agent","title":"Customer Service Agent","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T10:07:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Location: Watton, IP25 6JB\nSalary: £26,509.50 plus excellent benefits\nEmployment Contract: Fixed Term Contract, 12-months (with potential to extend by additional 12-months. On site 5 days per week.\nSchedule: Monday to Friday, 9am to 5.30pm - flexibility required to start at 8am or finish by 6pm.\nReady to impact a better future?\nAs a Customer Service Agent in our Environmental Services team, you'll be the first point of contact for members of the public, delivering excellent customer service and helping to resolve a wide range of enquiries. You'll play an important role in ensuring customers receive timely, accurate support while helping our services run smoothly and effectively.\nOur work touches lives every day, and your work has purpose. By supporting customers, maintaining accurate records, and helping to improve processes, you'll contribute to services that have a positive impact on communities. You'll join a collaborative team that values trust, care, innovation, and creating impactful solutions for the future.\n\nWhat you'll do as a Customer Service Agent\nRespond to telephone and email enquiries from customers, contractors, and internal stakeholders in a professional and timely manner.\nRecord, maintain, and update customer information accurately using customer relationship management systems and databases.\nProcess customer payments and support the effective handling of correspondence, casework, and complaints.\nProvide administrative support, including filing, processing paperwork, archiving, and maintaining records.\nSupport reception activities and assist visitors attending the contract when required.\nContribute to continuous improvement initiatives and collaborate across the wider Customer Care Centre and administration teams.\n\nDoes this sound like you?\nExperience working in customer services. \nExcellent customer service and communication skills.\nConfidence dealing with customers by telephone and email.\nStrong attention to detail and good working knowledge of Microsoft Office applications.\nWell organised, able to manage priorities, meet deadlines, and work effectively as part of a team.\n\nWhat we offer\n25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)\nUp to 6% contributory pension scheme\nOver 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.\nEmployee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel\nPaid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity\nOur employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.\n\nVetting and checks:\nAs well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.\n\nLet's impact a better future, together. Apply today.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. 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