{"id":2177855,"url":"https://alion.io/job/serco-customer-service-officer","title":"Customer Service Officer","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Murdoch, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":null,"currency":"AUD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T20:22:38Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Service Officer (Parking Desk)\nLocated at Fiona Stanley Hospital in Murdoch, WA\n$35.80 an hour + super\nPart Time, permanent opportunity, working 5 shifts a fortnight\nAll shifts will be weekdays only, either 7:30am - 3:30pm or 9:00am - 5:00pm\nSerco is a place where you can grow\nYour impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.\nYou’ll also have access to flexible benefits designed to support your wellbeing and growth, including:\nSupportive leaders and a collaborative team environment\nOpportunities to contribute to an essential healthcare environment\nOpportunities to develop your customer service and operational skills\nA role where your work directly supports hospital users and services\nA strong focus on wellbeing, quality and continuous improvement\nLong-term career opportunities with Serco\nMake an impact at Serco\nAs a Customer Service Officer in the Parking team, at Fiona Stanley Hospital, you’ll support the delivery of Vehicle and Traffic Management Services and Fleet Services. You’ll provide high-quality customer service to hospital users, manage parking and fleet-related requests, and provide timely advice and assistance across a range of services. Working closely with the VTMS Manager, Transport Services Manager, SMHS Fleet Coordinator and other Facility Management Services teams, you’ll help deliver a seamless experience for customers.\nAs a Customer Service Officer (Parking Desk), you’ll make a positive impact by:\nDeveloping and maintaining positive relationships with key stakeholders, managing expectations and providing effective solutions\nEnsuring relevant policies, procedures and work instructions are followed\nManaging available staff and subcontractor resources effectively\nLogging service requests into and processing parking permit and fleet user requests\nProviding timely and accurate advice on infringements, appeals, refunds and Fleet Services obligations\nDelivering high-quality face-to-face customer service and using de-escalation techniques to support dissatisfied hospital users\nEscalating significant complaints and issues to the VTMS Manager\nSupporting users experiencing difficulties with OnBase, permits, swipe cards, payments and related services\nMonitoring and coordinating bulk printing of ticket requests and recording voucher allocations, validations, interactions and data\nCollaborating with Helpdesk, ICT and other Facility Management Services teams to deliver a seamless user experience\nContributing to innovation, continuous improvement, quality, risk and accreditation activities\nSerco is a place for you\nYou could be a great fit if you have:\nExceptional verbal and written customer service and communication skills\nDemonstrated experience working in a customer-focused environment\nWell-developed problem-solving and analytical skills\nThe ability to prioritise competing demands and manage high-volume, repetitive tasks\nStrong attention to detail and the ability to remain calm when managing challenging interactions\nExperience working in a KPI-driven service with clear delivery outcomes\nIn joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.\nAre you ready to do important work that really matters?\nAt Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.\nWe focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.\nWe seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.\nBy joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.\nHow to Apply\nClick Apply to submit your application today.\nPlease upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.\nImpact a better future at Serco.","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T14:24:06Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.655,"p_room":0.75,"age_days":15,"expected_fill_days":18,"reasons":["conf:9","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/serco-customer-service-officer","json_url":"https://alion.io/job/serco-customer-service-officer.json","meta":{"generated_at":"2026-10-21T22:03:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-customer-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-customer-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-customer-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-customer-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-customer-service-officer"}]}