{"id":2754970,"url":"https://alion.io/job/serco-duty-manager-6","title":"Duty Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":315},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-17T17:15:45Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Duty Manager\nLocation: Whitchurch swimming and Fitness Centre, SY13 2BY\nSalary: £27,839.67 plus excellent benefits\nSchedule: Full time 37 hours per week, working a mixture of earlies, lates and weekends between the hours of 6am & 10pm.\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.\nShropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.\nAs a Duty Manager, you'll play a vital role in making sure visitors enjoy a safe, welcoming and high-quality experience. From supporting colleagues and overseeing daily operations to responding to emergencies and maintaining excellent standards, your work has purpose and helps create a positive impact on communities. Every day brings the opportunity to build trust, take pride in what you do, and help people lead healthier, more active lives.\nWhat you’ll do as a Duty Manager\nManage the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.\nLead and support colleagues during shifts, allocating tasks and ensuring excellent service delivery.\nPromote and maintain a strong health and safety culture, ensuring compliance with all policies, procedures and relevant legislation.\nRespond confidently and effectively to incidents and emergency situations, taking control when required.\nMonitor facility performance and contribute to continuous improvement through the use of key performance indicators and operational data.\nBuild positive relationships with customers, partners and stakeholders to help deliver a welcoming and enjoyable experience.\nDoes this sound like you?\nExperience working in a leisure, sports or customer-focused operational environment.\nStrong leadership and organisational skills, with the ability to coordinate colleagues and prioritise workloads.\nA proactive approach to problem-solving and the confidence to make decisions in a fast-paced environment.\nExcellent communication skills and a commitment to delivering outstanding customer service.\nWillingness to complete or hold relevant industry qualifications, including National Pool Lifeguard Qualification, National Pool Plant Operators Certificate and First Aid at Work.\nWhat we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and Disclosure and Barring Service (DBS) checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n21 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\nReady to make a difference? Apply today\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\nleisurejobs","description_format":"text","description_chars":4299,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-17T01:27:58Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.538,"p_room":0.55,"age_days":23,"expected_fill_days":16,"reasons":["conf:4","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-duty-manager-6","json_url":"https://alion.io/job/serco-duty-manager-6.json","meta":{"generated_at":"2026-10-17T18:40:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-duty-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-duty-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-duty-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-duty-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-duty-manager-6"}]}