{"id":2260991,"url":"https://alion.io/job/serco-duty-manager","title":"Duty Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loughborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T00:03:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: Loughborough Leisure Centre, LE11 3HE\nHourly Rate: £13.32 to £13.72 plus excellent benefits\nSchedule: Permanent, Part-time, 16 hours per week, with flexibility to work evenings and weekends on a rota basis\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).\nLeisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.\nAs Duty Manager, you'll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups. From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues' development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre. This is an opportunity to take pride in meaningful work that supports healthier communities and helps impact a better future.\n\nWhat you’ll do as a Duty Manager\nSupport the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre\nTake responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues\nLead and support lifeguarding, housekeeping and facility presentation standards throughout the centre\nManage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required\nSupport colleague training, induction and development to ensure high standards of service and compliance\nHelp drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence\n\n Does this sound like you?\nHave experience in a supervisory or management role within a leisure, hospitality or customer-facing environment\nDemonstrate strong leadership skills with the ability to motivate, support and develop colleagues\nHave a commitment to health and safety, customer care and delivering high-quality services\nBe confident making decisions, managing priorities and responding effectively in emergency situations\nHold a valid National Pool Lifeguard Qualification (NPLQ)\nPool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable\n\n What we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n21 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\n\nVetting and checks\nAn Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.\n\nReady to make a difference? Apply today.\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\nleisurejobs","description_format":"text","description_chars":4663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T05:13:40Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/serco-duty-manager","json_url":"https://alion.io/job/serco-duty-manager.json","meta":{"generated_at":"2026-10-13T00:22:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-duty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-duty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-duty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-duty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-duty-manager"}]}