{"id":2535813,"url":"https://alion.io/job/serco-emergency-services-instructor","title":"Emergency Services Instructor","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Education","role_family":"Education","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T14:14:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:55:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Emergency Services Instructor\nImpact a better future\nAt Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.\nWe have been operating in the Middle East since 1947 and have a profound understanding of the region.\nWith over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.\nGuided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.\nYour Opportunity\nThe main purpose of this appointment is to effectively deliver firefighting and firefighter leadership techniques through presentations, demonstration and instruction. The post holder will be required to assess the performance of candidates using a range of methods. Included in this role is a requirement to take responsibility for the management of students and design, development, evaluation and improvement of course materials in accordance with client requests and regulatory standards.\nThe role will be:\nPart of a diverse multitalented team within the Emergency Services Capability and be exposed and developed in functions of the Emergency Services capability, Operations, Compliance and Procedural, Training, Fleet and Equipment Management.\nChampion the safe delivery of operations across various sites and contracts.\nConduct training for internal and external personnel within the International Fire Training Center (IFTC).\nReview, update and write Training documents including presentations, SOP’s and TES.\nWhen required, be deployed to Serco managed sites to conduct training to Serco personnel within the GCC.\nIf required on a short-term basis due to operational reasons, be deployed to Serco managed FRS sites to act in role as per current qualification.\nKey Accountabilities\nWhere required perform the operational duties to their certified and qualified rank and role across any Serco Contract within the Middle East.\nDeliver FRS training programmes in accordance with QMS procedures and regulatory standards.\nHave a firm understanding of technical and operational requirements of Fire and Rescue Services in the Middle East and Internationally.\nThe ability to reference materials to justify solutions and decisions.\nSupport the delivery of aviation training programmes as required.\nProvide feedback to line managers on matters of student performance, staff performance, health and safety.\nAssess students’ performance against recognised standards using a range of methods in accordance with QMS procedures.\nProvide students/sponsors with follow up reports and action plans in the agreed format\nManage client personnel enrolled in FRS training.\nAttend courses provided by Serco to develop professionally and operationally for future roles within the capability.\nTake responsibility for personal development in order to broaden the type and range of courses that can be delivered.\nMaintain equipment in accordance with recognised procedures.\nRepresent Serco Middle East IFTC at industry conferences, meetings and marketing events as required by the line manager.\nReport shortfalls and non-conformities to line manager promptly and in the recognised format.\nStudy and understand regulation and policy to enhance their contribution to the capability and business.\nMaintain health and fitness levels in order to undertake the role (in accordance with recognised guidelines).\nTo undertake any other duties, within the scope of personal capabilities, as required by the business.\nParticipate in developing course content in line with regulatory standards and best practise.\nTake a participatory role in Serco obtaining and maintaining a training licence to accredited and international Fire Training standards.\nTake a participatory role in development opportunities in all areas of the business.\nSpecific Requirements\nMinimum of 10 years Fire and Rescue experience with IFTC approved Aviation Firefighter and ICS Level 2 certification.\nMinimum of 2 years instructor experience at a recognised Fire and Rescue Training Centre.\nFire and rescue service experience (Minimum Watch Manager level).\nExperienced in delivering fire and rescue techniques including from the NOGBA and the Fire Service Manual Volume 4.\nSelf-motivated and enjoy working to targets.\nArticulate, confident communicator fluent in the English language (verbal and written).\nThrive in a pressurised target driven environment.\nStrong team player, but equally good at taking individual initiative.\nAbility to operate within the ethics and values of the Serco Group.\nMust hold recognised training and assessment qualification (TQUK) Level 3 award in education, assessor and training (RQF).\nMust hold recognised Aviation Firefighter, ICS Level 2, Breathing Apparatus and Compartment Fire Behaviour Training Instructor qualifications as a minimum.\nHold a current/ be able to obtain a class I Aviation Medical certificate.\nValid UAE HGV driver’s licence.\nMust hold first aid qualification.\nIT - MS Office (Word and PowerPoint).\nJoin Us\nAt Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.\nJoin Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.\nSerco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.","description_format":"text","description_chars":6166,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T14:14:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-emergency-services-instructor","json_url":"https://alion.io/job/serco-emergency-services-instructor.json","meta":{"generated_at":"2026-10-16T07:26:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-emergency-services-instructor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-emergency-services-instructor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-emergency-services-instructor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-emergency-services-instructor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-emergency-services-instructor"}]}