{"id":2189591,"url":"https://alion.io/job/serco-engagement-coordinator","title":"Engagement Coordinator","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uttoxeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":380},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-18T02:43:15Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Engagement Coordinator\nLocation: HMP Dovegate, Staffordshire\nSalary: £26, 510 per annum plus excellent benefits\nSchedule: Full-time Mon-Fri 08:00-16:45\nReady to impact a better future?\nAs an Engagement Coordinator in our Justice and Immigration team, you’ll help people in custody access education, skills and work opportunities that support rehabilitation, personal growth and successful progression. Your work will have purpose, creating positive outcomes for individuals while contributing to safer communities and a better future.\nYou’ll be the primary point of contact for prisoners on your allocated houseblock, helping them overcome barriers to participation and encouraging meaningful engagement in Education, Skills and Work activities. By building trust, providing tailored support and working collaboratively with colleagues, you’ll create impactful solutions that support rehabilitation and help individuals realise their potential.\nWhat you’ll do as an Engagement Coordinator\nBuild positive relationships with prisoners to understand their aspirations, identify barriers to engagement and encourage participation in Education, Skills and Work activities.\nMonitor attendance and engagement levels, providing timely interventions to address non-attendance and support progression.\nDevelop and review personalised engagement plans to help individuals overcome challenges such as literacy difficulties, anxiety, trauma or additional learning needs.\nWork closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams and other specialists to coordinate effective support.\nMaintain accurate records, monitor trends and provide insights that help improve programmes and increase participation.\nSupport digital learning initiatives and work with behaviour management teams to re-engage individuals who may be at risk of disengagement.\nDoes this sound like you?\nExperience supporting engagement, learning, rehabilitation or work-based programmes.\nStrong communication and relationship-building skills, with the ability to motivate and positively influence others.\nExperience of managing individual cases, monitoring progress and delivering tailored interventions.\nGood digital literacy skills and confidence using technology to support learning and engagement.\nUnderstanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.\nWhat we offer\n23 days’ holiday plus bank holidays\nUp to 6% contributory pension scheme\nOver 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.\nEmployee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel\nPaid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity\nOur employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.\nVetting and checks:\nAn Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.\nLet’s impact a better future, together. Apply today.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.\njusticejobs","description_format":"text","description_chars":5176,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T17:24:52Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.489,"p_room":0.55,"age_days":22,"expected_fill_days":16,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-engagement-coordinator","json_url":"https://alion.io/job/serco-engagement-coordinator.json","meta":{"generated_at":"2026-10-18T11:31:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-engagement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-engagement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-engagement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-engagement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-engagement-coordinator"}]}