{"id":3697938,"url":"https://alion.io/job/serco-general-manager","title":"General Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0.034,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidstone, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":51000,"currency":"GBP","period":"year","gross":null,"usd_annual":68423},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T18:39:08Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T18:12:16Z","board_verified":false,"closed_at":"2026-11-06T18:12:16Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Base Location: Maidstone Leisure Centre, ME15 7RN (covering multiple sites)\nPermanent, Full Time, 37.5 hours per week - Predominantly Mon-Fri 9:00 - 17:00\nUp to £51,000 per annum + excellent benefits\nReady to impact a better future?\nSerco Leisure acts as the day-to-day operational management partner for Maidstone Leisure Trust, supporting the Trust in delivering its contractual commitments to Maidstone Borough Council. Together, we create welcoming, inclusive, and accessible environments that help people live healthier, more active lives.\nWe are seeking an experienced and inspiring General Manager to lead the flagship Maidstone Leisure Centre and Lockmeadow Health Club. This is an exciting opportunity to take ownership of two high-profile facilities, delivering outstanding customer experiences, driving commercial success, and creating a positive culture where colleagues can thrive and develop.\nAs a visible and influential leader, you will be responsible for ensuring the safe, efficient, and customer-focused operation of both sites. You will lead high-performing teams, champion continuous improvement, and work closely with the Contract Manager to deliver operational excellence, sustainable growth, and strong community impact.\nThe role requires a strong commercial mindset, a passion for customer service, and the ability to build effective relationships with stakeholders, local communities, partners, and customers. You will play a key role in shaping the future of leisure provision across Maidstone, ensuring our facilities remain at the heart of the communities they serve.\nIf you are a results-driven leader with a track record of delivering operational excellence and inspiring teams, we'd love to hear from you.\nJoin us and help create healthier communities, stronger teams, and a better future for Maidstone.\nWhat you'll do\nLead and manage multiple leisure facilities, ensuring safe, efficient, and commercially successful operations.\nDevelop and deliver site strategies and annual business plans that meet contractual requirements and business objectives.\nDrive commercial performance, identifying opportunities for growth, increased participation, and improved operational efficiency.\nProvide visible leadership to site management teams, creating a culture of accountability, engagement, and high performance.\nEnsure all facilities are safe, compliant, welcoming, clean, and maintained to the highest standards.\nBuild and maintain effective relationships with customers, stakeholders, community groups, and partner organisations.\nUse performance data and KPIs to monitor service delivery, identify opportunities for improvement, and drive operational excellence.\nOversee financial performance, budgets, profitability, and resource management to achieve agreed targets.\nChampion health, safety, environmental, business continuity, data protection, and compliance standards across all sites.\nLead recruitment, succession planning, talent development, and employee engagement initiatives to build high-performing teams.\nDoes this sound like you?\nProven experience in a senior operational management role within leisure, facilities management, hospitality, or a similar customer-facing environment.\nExperience leading multi-site operations and managing diverse teams.\nDemonstrable success in delivering commercial growth, operational improvements, and financial targets.\nStrong leadership and people management skills with the ability to motivate, coach, and develop others.\nExperience managing stakeholder relationships and working collaboratively with clients, partners, and community groups.\nSound understanding of health and safety, compliance, and risk management within an operational environment.\nStrong analytical and problem-solving skills, with the ability to use performance data to inform decision-making.\nExcellent communication and influencing skills, with the ability to engage and inspire colleagues at all levels.\nPassionate about delivering outstanding customer experiences and continuous improvement.\nWhat we offer\nPension scheme with employer contributions.\n25 days annual leave plus bank holidays.\nFree membership at the Centre plus heavily discounted use of classes and facilities\nAccess to a wide range of training, development, and apprenticeship opportunities.\nOpportunities for career progression across Serco's diverse business areas.\nEmployee Assistance Programme and wellbeing support services.\nDiscounts and benefits scheme with hundreds of retailers and services.\nVetting Requirements\nAn Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.\nReady to make a difference? Apply today.\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\nleisurejobs","description_format":"text","description_chars":5981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-03T18:39:08Z"},{"event":"close","at":"2026-11-06T18:12:16Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":68423,"is_top_pay":false},"html_url":"https://alion.io/job/serco-general-manager","json_url":"https://alion.io/job/serco-general-manager.json","meta":{"generated_at":"2026-11-07T01:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-general-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3697938}},{"tool":"search_jobs","arguments":{"company":"serco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3697938},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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