{"id":3181104,"url":"https://alion.io/job/serco-leisure-duty-manager-4","title":"Leisure Duty Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0.037,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":31500,"currency":"GBP","period":"year","gross":null,"usd_annual":42134},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T21:35:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T00:05:44Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Leisure Duty Manager\nLocation: Barton Leisure Centre, Oxford, OX3 8GA\nSalary: £30,000 to £31,500 per annum plus excellent benefits\nSchedule: Permanent, Full-time, 40 hours per week\nReady to impact a better future?\nLeisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.\nAs a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.\nWhat you’ll do as a Duty Manager\nLead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies\nDrive commercial performance by supporting sales activity, member retention and excellent customer service standards\nOversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively\nMonitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation\nLead, coach and develop colleagues, supporting growth and consistent performance across the team\nAct as a visible leader, building trust with customers and responding positively to feedback, queries and community needs\nSupport with Lifeguarding duties as required\nDoes this sound like you?\nProven experience in leisure, hospitality or retail management\nLifeguard background with supervisor experience\nStrong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations\nCommercial awareness and experience supporting sales, customer engagement or service improvement initiatives\nAbility to organise, prioritise and manage multiple operational demands effectively\nExcellent communication and interpersonal skills with the ability to build trust and motivate others\nA proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience\nConfident and capable swimmer\nValid National Pool Lifeguard Qualification or willingness to work towards it\nValid National Pool Plant Operators certificate or willingness to work towards it\nWhat we offer\n21 days’ holiday plus bank holidays\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\nVetting and checks\nAn Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\n #Leisurejobs","description_format":"text","description_chars":4757,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-23T21:35:29Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.779,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:5","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42134,"is_top_pay":false},"html_url":"https://alion.io/job/serco-leisure-duty-manager-4","json_url":"https://alion.io/job/serco-leisure-duty-manager-4.json","meta":{"generated_at":"2026-11-05T05:56:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-leisure-duty-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-leisure-duty-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-leisure-duty-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-leisure-duty-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-leisure-duty-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3181104}},{"tool":"search_jobs","arguments":{"company":"serco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3181104},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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