{"id":2442898,"url":"https://alion.io/job/serco-maximo-data-support-analyst","title":"Maximo Data & Support Analyst","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portsmouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:39:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T22:09:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Maximo Data & Support Analyst\nDefence - DMS NG\nLocation: Hybrid - home-based, with Ad-Hoc travel when required\nFull Time, Permanent\n\nOverview\n\nSerco is looking for a Maximo Data & Support Analyst to join the team supporting IBM Maximo Application Suite (MAS 9) on our DMS NG (Maritime Services) contract. With twelve months on our new live system, this is a newly shaped role and a chance to help build a strong, resilient Maximo service from the ground up.\nWorking closely with our Maximo Developer, you'll be the go-to person for day-to-day Maximo support and data quality, helping our engineering and operations teams trust the data they use to plan, deliver and record their work.\nAs part of this you’ll:\nActing as the first point of contact for Maximo support requests, triaging issues by priority and impact\nProcessing and validating data amendments across assets, locations, job plans and work orders, in line with change control\nInvestigating and resolving data discrepancies, and escalating complex configuration issues where needed\nCarrying out routine system housekeeping, including user access checks and monitoring scheduled jobs\nIdentifying the root causes of poor data and helping to put corrective and preventative actions in place\nSupporting front-line Maximo development work and deputising for the Maximo Developer when required\nLeading on audit requests and keeping clear records of amendments, decisions and resolutions\nTraining and guiding users, and documenting workflows and processes\nWhat you’ll need to do the role:\nWe're open to a range of backgrounds. You might come from a Maximo development or administration role, from another asset management system such as SAP PM, IFS or Infor EAM, or from a wider IT and database background. What matters most is that you bring:\nExperience of administering data within an asset or work management system, ideally IBM Maximo\nA good understanding of how asset, location, work order and job plan data fit together\nConfidence using SQL or similar tools to query and validate data\nA sharp eye for detail and a calm, methodical approach to a varied and sometimes time-sensitive workload\nGood communication skills, comfortable explaining technical issues to non-technical colleagues\n\nDesirable\n\nMaximo development experience, such as automation scripts, integrations or reporting\nExperience of IBM Maximo Application Suite (MAS 9)\nExperience in an asset-intensive sector such as defence, maritime, utilities or rail\nFamiliarity with change control or governance in a system administration context\nMaximo development experience would be a real advantage, but it isn't essential - if you bring strong Maximo front-end or data experience, we can teach the rest. Living near one of our UK naval bases would be useful, but it isn't essential. You'll also need to complete BPSS security screening, and eligibility for SC clearance would be an advantage. Applicants must have the right to work in the UK, as sponsorship is not available.\nWhy Serco:\nMeaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.\nWhat we offer:\nFlexible working considered\nPension - 6%\nChance to contribute to innovation in the public services\nA company passionate about diversity and inclusion\nSerco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.\nA range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.\nA wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.\nA safe and supportive culture.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.\ndefencejobs","description_format":"text","description_chars":5582,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T12:39:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-14T00:59:39Z"},"pay":null,"html_url":"https://alion.io/job/serco-maximo-data-support-analyst","json_url":"https://alion.io/job/serco-maximo-data-support-analyst.json","meta":{"generated_at":"2026-10-14T00:59:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-maximo-data-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-maximo-data-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-maximo-data-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-maximo-data-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-maximo-data-support-analyst"}]}