Microsoft Desktop Engineer

Closing Date

The closing date for applications is 11 November.

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

We are looking for an experienced Microsoft Desktop Engineer to join our IT Infrastructure Service team at EUMETSAT. The ideal candidate is a motivated and talented engineer with strong hands-on experience of Microsoft Intune and Windows Autopilot, and a proactive team player.

Main tasks and responsibilities

• Package, distribute and install applications and software solutions to end-user computers using Intune.
• Configure and deploy the Desktop OS to end-user computers using Intune and Autopilot.
• Manage mobile devices using Intune Mobile Device Management (MDM), including enrolment, configuration and compliance policies.
• Provide 2nd-level user and technical support for Windows clients, Microsoft 365 and third-party end-user applications.
• Liaise with the external service provider and, where necessary, escalate 3rd-level incidents.
• Operate and maintain OS and application deployment for desktops, notebooks and Cloud PCs.
• Manage and troubleshoot Windows Updates, patching systems regularly with Windows Autopatch.
• Upgrade the desktop and notebook OS regularly to keep all systems within support.
• Prepare, evaluate and coordinate the validation of software patches and updates to protect desktops against security issues and vulnerabilities.
• Maintain software and licence databases.
• Operate, monitor, patch, upgrade and troubleshoot Endpoint Protection Services, and maintain their operational procedures, including:
  • CyberArk EPM
  • Microsoft Defender

Required skills and experience

• Application packaging, distribution and troubleshooting using Intune.
• Desktop OS configuration and deployment using Intune and Autopilot.
• Mobile device management using Intune.
• 2nd-level OS and end-user application support in a large organisation.
• Active Directory and Microsoft Entra ID user and licence administration.

Desired skills and experience

• Jira for user incident support and reporting.
• Confluence for documentation and reporting.
• Windows 365 Cloud PC deployment and management.
• Batch and PowerShell scripting.
• Configuration and management of Conditional Access policies in Microsoft Entra ID.

Package Description

• Relocation allowance (flight to Germany, airport transport, one month paid accommodation).
• Hybrid working model for flexibility.
• 30% discount on the Deutschland ticket for easy travel.
• Subsidised Wellpass - access to 12,500+ fitness and wellness options across Germany.
• Pension and health schemes.
• Corporate Benefits discounts
• 30 days of holiday for balance and exploration.