{"id":2723974,"url":"https://alion.io/job/serco-night-duty-manager","title":"Night Duty Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T15:49:19Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T02:43:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Night Duty Manager\nLocation: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT\nSalary: Paying up to £13.57 per hour, plus excellent benefits\nSchedule: Full-time 39 hours per week working hours between 8pm-8am, Monday to Sunday\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf of Lilleshall Leisure Trust.\nLilleshall Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Night Duty Manager to join their team and help make a positive difference every day.\nAs a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.\nWhat you’ll do as a Night Duty Manager\nOversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.\nComplete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day\nLead and support the operational team to deliver a high-quality service across the centre.\nOpen and close the facility and carry out security, safety and site-wide checks in line with procedures.\nRespond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.\nProvide colleagues with information, instruction, induction and training to support safe and effective working practices.\nMonitor operational performance standards and take action where required to maintain service quality.\nDoes this sound like you?\nExperience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.\nPrevious experience in facility cleaning\nExperience working in a leisure, hospitality or similar operational environment.\nStrong communication and customer care skills, with the ability to remain composed during challenging situations.\nGood IT skills and the ability to solve problems quickly and effectively.\nA First Aid at Work certificate, or a willingness to obtain one.\nWhat we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n21 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\nReady to make a difference? Apply today.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.","description_format":"text","description_chars":4619,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T15:49:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/serco-night-duty-manager","json_url":"https://alion.io/job/serco-night-duty-manager.json","meta":{"generated_at":"2026-10-18T11:03:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-night-duty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-night-duty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-night-duty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-night-duty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-night-duty-manager"}]}