{"id":2515791,"url":"https://alion.io/job/serco-operations-manager-2","title":"Operations Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":54457,"currency":"GBP","period":"year","gross":null,"usd_annual":72117},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T09:47:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T22:56:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Serco - Lambeth Environmental Services\nShakespeare Rd, London SE24 0PY, Lambeth\nPermanent, Full Time (40 hrs p/ - expectation to start early - from 6am on occasion dependent on service demands)\nUp to £54,457 per annum + excellent benefits\nReady to impact a better future?\nAs an Operations Manager in our Environmental Services team, you’ll lead and manage the delivery of a local authority environmental services contract, ensuring safe, efficient and high-performing operations. You’ll be responsible for driving operational excellence, developing colleagues, building strong stakeholder relationships and delivering services that have a positive impact on communities every day.\nThis is an opportunity to help create impactful solutions that improve local environments and the communities they serve. By championing innovation, continuous improvement and outstanding customer service, you’ll help shape the future of the contract while building trust with customers, colleagues and stakeholders. Our work touches lives, and your leadership will help ensure services are delivered with pride, care and purpose.\nWhat you’ll do as an Operations Manager\nLead the operational delivery of environmental services, ensuring contractual obligations, business targets and customer requirements are achieved.\nPromote and maintain a robust health, safety and environmental culture, ensuring compliance with company policies, procedures and legislation.\nDevelop and implement operational strategies, annual plans and continuous improvement initiatives to enhance performance and efficiency.\nManage and develop Supervisors and operational colleagues, ensuring the business is appropriately resourced and motivated to achieve objectives.\nMonitor performance through key performance indicators, reporting processes and data analysis to drive informed decision-making.\nBuild strong relationships with customers, stakeholders, trade union representatives and community partners while identifying opportunities for growth and service improvement.\nDoes this sound like you?\nExperience managing operations within a blue-collar or frontline operational environment.\nManagement qualification at Level 3 or equivalent, with experience leading both direct and indirect reporting lines.\nKnowledge of budget management, forecasting and profit and loss responsibilities.\nStrong stakeholder management skills, with the ability to develop trusted and productive relationships.\nCPC Licence Holder and Yellow Belt qualified, with a full UK driving licence.\nWhat we offer\n25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)\nUp to 6% contributory pension scheme\nOver 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.\nEmployee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel\nPaid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity\nOur employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.\nVetting and checks\nA Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.\nLet’s impact a better future, together. Apply today.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. 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