{"id":2868073,"url":"https://alion.io/job/serco-operations-manager-3","title":"Operations Manager","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Haverfordwest, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":42000,"currency":"GBP","period":"year","gross":null,"usd_annual":55892},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T18:29:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T20:22:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are\nVIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.\nWhat we do\nWe put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.\nLocation: Cawdor Barracks, on site role\nPermanent, Full time\nSalary: £40,000-£42,000\nReporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance, and Billable Works on site, ensuring that all Health & Safety requirements are met.\nThis role will see you oversee the delivery of PPM’s, Reactive & Response maintenance on the Establishment to ensure Key Performance indicators are met and tasks are completed to a standard that meets the contractual ‘First Time Fix’ requirements, undertake programmed maintenance inspections and assurance activities, provide technical support and advice as required to DIO and HoE representatives and review all Inspection Reports and certification raising the necessary Remedial tasking and SONs for work.\nYou will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements including acting as single point of contact to resolve end user issues, and ensure that all complaints are resolved in a timely and satisfactory manner.\nA large part of the role will be the project management of high volume low value billable works on site, so experience in this area is crucial.\nWhat You Need To Do The Job\nFirst and foremost, you should be an experienced hard FM maintenance manager from a planned/reactive maintenance background, with experience of managing high volume, low value projects.\nTechnical qualifications such as Mechanical/Electrical Engineering would be an advantage, but are not essential.\nIt is more important that you are a competent people manager, from a planned/reactive maintenance background with experience of managing KPIs, reporting, and IOSH knowledge.\nYou must hold a full UK driving licence to be considered for this role, as well as be able to pass SC Clearance. A pool vehicle is available for shared use on site.\nWhat We Offer:\n25 days annual leave\n6% employer matched pension contribution\nSingle private medical cover\nLife assurance at 2x base salary\nVIVO Defence Services\nThe role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.\nAt VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.\nWe are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.","description_format":"text","description_chars":3775,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-19T18:29:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:9","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":55892,"is_top_pay":false},"html_url":"https://alion.io/job/serco-operations-manager-3","json_url":"https://alion.io/job/serco-operations-manager-3.json","meta":{"generated_at":"2026-10-21T14:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-operations-manager-3"}]}