{"id":2699140,"url":"https://alion.io/job/serco-payroll-administrator","title":"Payroll Administrator","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":505},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:56:21Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T06:13:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Payroll Administrator\nSalary: Competitive\n12-Month Fixed-Term Contract\nLocation: Hybrid working. During your initial training period, you will be required to attend our Homer Road, Solihull office daily. Once training is complete, the role will move to a hybrid working arrangement with a minimum of two days per week in the office.\nJoin Our Payroll Team\nWe are looking for a detail-oriented and customer-focused Payroll Administrator to join our busy payroll team on a 12-month fixed-term contract. Supporting the processing of payroll for approximately 27,000 employees across multiple pay frequencies, you'll play a vital role in ensuring colleagues are paid accurately and on time.\nThis is an excellent opportunity for someone with some payroll exposure, or a strong administrative background, who enjoys working with data, solving problems and delivering outstanding customer service. You'll gain valuable payroll experience while working within a supportive team environment.\nWhat You'll Be Doing\nPayroll Processing & Administration\nProcess payroll transactions including salary changes, absences, overtime, bonus payments and statutory payments.\nAccurately input and maintain employee data within payroll systems.\nCarry out payroll validation checks and reconciliations to ensure accuracy before payroll deadlines.\nSupport the delivery of payroll services in line with internal procedures and UK legislation.\nEmployee Support & Query Resolution\nRespond to payroll queries via telephone and email in a professional, helpful and empathetic manner.\nInvestigate and resolve payroll issues, escalating complex cases where appropriate.\nProvide guidance on payslips, deductions, tax codes and payroll-related queries.\nRecord and monitor query trends to support continuous improvement initiatives.\nCompliance & Data Accuracy\nEnsure payroll processing complies with statutory requirements, including PAYE, National Insurance and statutory payments.\nMaintain high levels of data accuracy and confidentiality.\nAdhere to GDPR and company policies when handling sensitive employee information.\nWhat We're Looking For\nEssential Skills & Experience\nPrevious administrative experience, ideally within payroll, finance, HR or a shared services environment.\nGood understanding of data entry and working accurately with large volumes of information.\nConfident communicator with excellent telephone and customer service skills.\nStrong attention to detail and the ability to identify discrepancies.\nComfortable working to deadlines in a fast-paced environment.\nProficient in Microsoft Office, particularly Excel.\nDesirable\nSome knowledge of UK payroll processes and payroll legislation.\nExperience using payroll or HR systems such as ResourceLink, SAP HR or similar.\nExperience handling payroll-related queries.\nPersonal Attributes\nHighly organised with excellent attention to detail.\nPositive, proactive and eager to learn.\nStrong problem-solving and investigative skills.\nAble to manage multiple priorities while maintaining accuracy.\nProfessional and discreet when handling confidential information.\nCollaborative team player with a customer-focused approach.\nOpen to feedback, training and continuous development.\nWhy Join Us?\nThis role offers the opportunity to build payroll expertise within a large and complex organisation while working alongside experienced payroll professionals. If you enjoy working with numbers, solving problems and delivering a great service to internal customers, we'd love to hear from you.\nBenefits\nPension 6% employer matched\nAnnual leave 25 days + bank holidays\nLife assurance 2x base salary if in pension, (1x if not)\nFlexible working to support work-life balance\nOther notable benefits:\nEmployee Assistance Programme\n30% Serco Leisure Centre Discount\nOption to buy additional leave\nCharitable payroll giving\nA wide range of discounts\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.","description_format":"text","description_chars":5193,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T10:56:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-payroll-administrator","json_url":"https://alion.io/job/serco-payroll-administrator.json","meta":{"generated_at":"2026-10-17T06:47:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9312,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-payroll-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-payroll-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-payroll-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-payroll-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-payroll-administrator"}]}