{"id":2868075,"url":"https://alion.io/job/serco-receptionist-3","title":"Receptionist","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oswestry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8,"max":12,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T10:41:39Z","board_verified":false,"closed_at":"2026-10-22T10:41:39Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Location: Oswestry Leisure Centre, SY11 4QB\nHourly Rate: £8 to £12.71 plus excellent benefits\nSchedule: Permanent, Part-time, 10 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf ofShropshire Community Leisure Trust.\nShropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.\nAs a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.\n\nWhat you’ll do as a Receptionist\nWelcome customers and provide accurate information about the facility, programmes and services available.\nDeliver excellent customer service through both face-to-face and telephone interactions.\nAssist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.\nHandle cash transactions accurately and follow all company financial procedures and cashing-up processes.\nPromote additional services and activities where appropriate, helping customers make the most of the facility's offerings.\nFollow health and safety procedures and company policies, maintaining high standards at all times.\n\nDoes this sound like you?\nExperience delivering excellent customer care in a customer-facing environment or over the telephone.\nConfident handling cash and maintaining accurate records.\nCalm, professional and approachable, even when working under pressure.\nAble to think quickly, solve problems and adapt to changing situations.\nCommitted to building trust, delivering high standards and making a positive impact for customers and colleagues.\n\n What we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n25 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\n\nVetting and checks\nAs well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.\n\nReady to make a difference? Apply today.\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\nleisurejobs","description_format":"text","description_chars":4493,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-19T18:29:19Z"},{"event":"close","at":"2026-10-22T10:41:39Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/serco-receptionist-3","json_url":"https://alion.io/job/serco-receptionist-3.json","meta":{"generated_at":"2026-10-24T02:33:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-receptionist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-receptionist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-receptionist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-receptionist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-receptionist-3"}]}