{"id":3058526,"url":"https://alion.io/job/serco-receptionist-5","title":"Receptionist","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aylesbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8,"max":12,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T05:08:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T21:35:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Receptionist\nLocation: Aqua Vale Swimming and Fitness Centre, Park St, Aylesbury HP20 1DX\nHourly Rate: £8.84 to 12.71 per hour plus excellent benefits\nSchedule: Permanent, part-time weekend hours\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust.\nLeisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.\nAs a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.\nWhat you’ll do as a Receptionist\nProvide excellent customer service face to face and over the telephone\nManage reception duties, ensuring smooth day-to-day operations\nProcess new memberships and manage new member enquiries\nPromote health and fitness services and swimming lessons, and membership upgrades\nHandle cash transactions and follow financial procedures accurately\nSupport colleagues across the team when required\nMaintain a safe and compliant environment in line with policies and procedures\nBuild positive relationships with customers and stakeholders to deliver consistent service excellence\nDoes this sound like you?\nExperience delivering strong customer service in a customer-facing environment\nAbility to maintain accurate records\nConfident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.\nThe ability to stay calm under pressure and resolve customer queries effectively\nStrong communication skills and a positive, proactive approach\nA flexible mindset, able to adapt to different situations and support the wider team\nWhat we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n21 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\nVetting and checks:\nA Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? 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