{"id":3119750,"url":"https://alion.io/job/serco-receptionist-erdington","title":"Receptionist-Erdington","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:56:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T23:42:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Receptionist\nLocation: Erdington Leisure Centre, Birmingham B24 9H\nSalary: £13.45 per hour plus excellent benefits\nSchedule: Working two Sundays out of three - Shifts 6.45am - 4pm\nMake a positive difference every day\nAt Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.\nBirmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.\nAs a Receptionist, you'll be the welcoming face of the leisure centre, helping visitors access activities, memberships, swimming lessons and services that support healthier lives. You'll play an important role in creating positive experiences for customers while supporting the smooth day-to-day running of the facility. Your work will have purpose, helping to create a positive impact on communities and supporting a healthier future for local people.\nWhat you’ll do as a Receptionist\nWelcome customers and provide excellent customer service both in person and over the telephone.\nOperate front-of-house systems, process payments, issue receipts and follow financial procedures.\nBalance daily income and support banking processes in line with established procedures.\nManage facility bookings and assist customers with enquiries and service information.\nPromote and sell memberships, swimming lessons and other leisure services available across the Trust.\nSupport marketing activities by displaying promotional materials and helping to raise awareness of services and activities.\nFollow health and safety procedures and contribute to a safe, clean and welcoming environment for all users.\nDoes this sound like you?\nExcellent customer service and communication skills with the ability to build trust and positive relationships.\nComfortable using computer systems and learning new digital processes.\nAble to remain calm and professional when working in a busy environment.\nExperience working with high volumes of customers in a customer-facing setting.\nA positive team player who takes pride in delivering great service and creating impactful solutions for customers.\nWhat we offer\nFree gym membership for you and your immediate family\nFree safeguarding training and DBS checks\nFree swimming lessons and holiday clubs for one child (50% off for additional children)\n21 days’ holiday plus bank holidays\n6% employer matched pension contribution\nTraining and development opportunities\nEmployee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts\nDiscounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment\nLearn more at www.moreleisure.org/employee-benefits\nVetting and checks:\nThis role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.\nReady to make a difference? Apply today.\nSerco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nPlease note, for many of our roles, a DBS check will be required.\nFor support with your application, please contact .\nReady to make a difference? Apply today.\nleisurejobs","description_format":"text","description_chars":4389,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-22T23:56:23Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/serco-receptionist-erdington","json_url":"https://alion.io/job/serco-receptionist-erdington.json","meta":{"generated_at":"2026-10-27T13:15:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-receptionist-erdington"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-receptionist-erdington"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-receptionist-erdington"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-receptionist-erdington\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-receptionist-erdington"}]}