{"id":2366919,"url":"https://alion.io/job/serco-scheduling-coordinator","title":"Scheduling Coordinator","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liverpool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:46:58Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T08:04:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Scheduling Coordinator\nSalary: £30,000\nLocation: Hybrid working with attendance in our Kirkby, Liverpool office once per week. More frequent office attendance will be required during your initial onboarding and training period. Travel to operational sites will also be required as needed to support business and operational requirements.\nAll interviews will be held face-to-face at our Kirkby, Liverpool office.\nAre you an organised and proactive planner with a talent for coordinating people, resources, and schedules?\nWe're looking for a Scheduling Coordinator to play a key role in ensuring our Environmental Services teams are resourced effectively to deliver exceptional operational performance.\nWorking closely with Operational Managers, Supervisors, HR, and Payroll teams, you'll be responsible for developing, maintaining, and optimising workforce schedules, ensuring the right people are in the right place at the right time. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys using data and planning to drive efficiency and service excellence.\nWhat you'll be doing:\nCreating and maintaining workforce schedules across Environmental Services operations.\nAllocating employees to shifts, locations, routes, and activities based on operational demand.\nMonitoring workforce availability and managing schedule changes resulting from absence, annual leave, training, and operational requirements.\nSupporting workforce forecasting, capacity planning, and resource management activities.\nCoordinating agency, temporary, and overtime resource requirements when needed.\nProducing workforce planning reports and analysing key metrics including absence, overtime, agency usage, vacancies, and productivity.\nWorking collaboratively with operational stakeholders to identify and address workforce risks.\nEnsuring compliance with Working Time Regulations, company policies, and contractual requirements.\nIdentifying opportunities to improve scheduling processes, workforce utilisation, and operational efficiency.\nWhat we're looking for:\nPrevious experience in workforce scheduling, resource planning, or workforce management.\nStrong organisational skills with the ability to manage multiple priorities effectively.\nExcellent attention to detail and problem-solving abilities.\nExperience using workforce management, scheduling, or rota management systems (experience with Time 2 Work is advantageous but not essential).\nStrong analytical skills and confidence working with workforce data and reports.\nProficiency in Microsoft Excel and reporting tools.\nExcellent communication and stakeholder management skills.\nA collaborative approach and ability to build effective working relationships.\nDesirable:\nExperience within Environmental Services, Facilities Management, Waste Management, or other operational service environments.\nUnderstanding of workforce forecasting and capacity planning principles.\nKnowledge of Working Time Regulations and absence management processes.\nExperience working within a fast-paced operational environment.\nIf you're passionate about workforce planning, enjoy working with data, and want to play a key role in supporting operational success, we'd love to hear from you. Apply today to join our team as a Scheduling Coordinator.\nBenefits\nPension 6% employer matched\nAnnual leave 25 days + bank holidays\nLife assurance 2x base salary if in pension, (1x if not)\nFlexible working to support work-life balance\nOther notable benefits:\nEmployee Assistance Programme\n30% Serco Leisure Centre Discount\nOption to buy additional leave\nCharitable payroll giving\nA wide range of discounts\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.","description_format":"text","description_chars":4980,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-12T16:46:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/serco-scheduling-coordinator","json_url":"https://alion.io/job/serco-scheduling-coordinator.json","meta":{"generated_at":"2026-10-13T08:20:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-scheduling-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-scheduling-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-scheduling-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-scheduling-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-scheduling-coordinator"}]}