{"id":3119752,"url":"https://alion.io/job/serco-site-coordinator-2","title":"Site Coordinator","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guildford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T23:56:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T17:58:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job title: Site Coordinator\nSalary: £28,000pa\nContract: Perm\nLocation: Guildford\nHere at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).\nOur extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.\nKey purpose\nIn this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Functional Assessor (FA). You will be responsible for the preparation and daily running of functional assessments ensuring the assessment centre meets daily demand, avoids cancellations, and maintains waiting time within 30 minutes. You will be responsible for meeting, greeting, and supporting our customers and claimants who visit the AC along with our FAs who work from assessment centres and remotely.\nKey accountabilities\nAct as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service.\nPrepare daily sessions for telephone assessments, video assessments and face to face assessments at least one week in advance, ensuring all customer records are accurate, number of appointments meets capacity, and any customer requirements such as interpreters can be met.\nManage the daily appointment session for telephone assessments, video assessments and/or face to face assessments by maintaining regular contact with customers and functional assessors to manage capacity and avoid cancellation of assessments and maintain waiting times below 30 minutes. \nWorking with the scheduling back-office team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.\nProvide support to customers across a variety of activities e.g., answering questions about the assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC.\nEnsure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times.\nGeneral administration duties, e.g., answering the telephone, copying documents etc.\nProvide widespread support to Functional Assessors.\nAct as the site first aider (appropriate training with be given).\nAct as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.\nDependant on AC location take responsibility for opening and securely closing and making sure the site is safe.\nEssential technical and professional skills, knowledge, and qualifications\nYou will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.\nUnderstanding of claimants needs and appropriately responding in a caring manner when required.\nExcellent communication and interpersonal skills.\nExcellent planning and organization skills.\nProficient in the use of Microsoft office packages.\nDemonstrable influencing skills to support the delivery of an excellent customer experience.\nAbility to maintain and develop working relationships.\nExperience of working effectively in a customer facing environment.\nResilience and ability to deal with setbacks constructively and work to resolution of issues.\nAble to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.\nWork cohesively as part of a medical and non-medical team of individuals.\nWillingness to travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.\nWhat we offer\nUp to 6% contributory pension scheme\nLife insurance\n25 days annual leave plus bank holidays. Options for annual leave purchase\nA range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.\nA fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.\nCompany discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.\nInteresting and enjoyable work.\nCommitted to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n\nBan The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact ","description_format":"text","description_chars":5540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-22T23:56:23Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.883,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/serco-site-coordinator-2","json_url":"https://alion.io/job/serco-site-coordinator-2.json","meta":{"generated_at":"2026-10-26T21:01:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-site-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-site-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-site-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-site-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-site-coordinator-2"}]}