{"id":4038286,"url":"https://alion.io/job/serco-social-impact-solution-coordinator","title":"Social Impact Solution Coordinator","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46611},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:22:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:22:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Social Impact Solution Coordinator\nHome-based - travel as per business need\nFull Time, Permanent\nBand 6 / £28,000-£35,000 (dependent on experience)\nHere at Serco, social value is an important part of how we win new business and deliver positive outcomes for customers, communities and wider society.\nWe are looking for an organised and proactive Social Impact Solutions Coordinator to support our social value activity across a busy pipeline of bids.\nThis is an excellent opportunity for someone who already has some knowledge of social value and is keen to build a long-term career in the field. You may currently work in social value, ESG, responsible business, bid coordination, project support or a related role and be ready to take the next step.\nAn interest in social value is essential, and knowledge of PPN 026 and the Social Value Model would be beneficial. There will also be an opportunity to undertake an ESG apprenticeship, supporting your professional development while gaining practical experience across live bids and social impact projects.\nAs part of this you’ll:\nYou will provide the organisation, coordination and information management that allow our Social Impact Solution Managers to focus on developing high-quality social value solutions.\nWorking across several bids and activities at the same time, you will keep plans, deadlines, documents, evidence and stakeholder contributions on track. You will follow up actions, identify missing information and help ensure that each social value response is accurate, consistent and supported by appropriate evidence.\nYou will:\nMaintain the social value bid pipeline, trackers, calendars and document libraries.\nCoordinate meetings, reviews, deadlines, stakeholder inputs and approvals across multiple bids.\nPrepare agendas and supporting papers, record decisions and actions, and follow up contributors.\nHelp review customer requirements, PPN 026 criteria, Social Value Model requirements and evaluation instructions.\nIdentify incomplete or conflicting information and escalate issues clearly.\nCoordinate contributions from bid teams, operational colleagues, Finance, Commercial, Procurement and social value specialists.\nSupport the drafting, proofreading and formatting of social value bid responses, implementation plans and presentations.\nMaintain accurate records of commitments, measures, owners, costs, risks, dependencies and evidence requirements.\nSupport engagement with community organisations and external delivery partners.\nMaintain libraries of case studies, policies, statistics, certificates and approved bid content.\nSupport bid governance activity, including reviews, feedback, actions and audit trails.\nCoordinate the handover of successful social value commitments into mobilisation and contract delivery.\nCollate delivery data and evidence to demonstrate progress against contractual commitments.\nIdentify opportunities to improve templates, trackers, processes and ways of working.\nWhat you’ll need to do the role:\nWe are looking for someone who combines excellent organisation and attention to detail with a genuine interest in developing their knowledge of social value.\nYou will also bring:\nExperience in coordination, administration, bid support, project support, PMO or a similar role.\nSome knowledge of social value, ESG or responsible business, alongside a clear desire to progress within this field.\nExcellent organisational skills and the ability to manage competing deadlines across several bids or projects.\nStrong attention to detail, including document control, record-keeping, proofreading and quality checking.\nThe confidence to request information, follow up actions and constructively challenge incomplete or inconsistent contributions.\nStrong written and verbal communication skills.\nThe ability to build effective relationships across different teams, seniority levels and external organisations.\nGood Microsoft 365 skills, particularly Word, Excel, PowerPoint, Teams and SharePoint.\nThe ability to handle commercially sensitive information and maintain accurate audit trails and approval records.\nA proactive, dependable and service-focused approach.\nThe ability to work independently within agreed parameters and recognise when an issue needs to be escalated.\nKnowledge of PPN 026, the Social Value Model, public procurement or social value measurement would be beneficial, but we are equally interested in candidates who have the core coordination skills and a strong commitment to developing their knowledge.\nWhy Serco:\nThis role provides a strong foundation for someone who wants to establish or progress a career in social value. You will gain practical experience of how social value is developed through the bid process, from understanding customer requirements and coordinating evidence through to supporting mobilisation, measurement and reporting. You will work alongside experienced Social Impact Solution Managers, contribute to a varied pipeline of bids and have the opportunity to undertake an ESG apprenticeship to support your continued development.\nWhat we offer:\nFlexible working considered\nPension - 6%\nChance to contribute to innovation in the public services\nA company passionate about diversity and inclusion\nSerco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.\nA range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.\nA wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.\nA safe and supportive culture.\n.\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. Apply today.","description_format":"text","description_chars":7131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-10T21:22:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T00:06:08Z"},"pay":{"stated_usd_annual":46611,"is_top_pay":false},"html_url":"https://alion.io/job/serco-social-impact-solution-coordinator","json_url":"https://alion.io/job/serco-social-impact-solution-coordinator.json","meta":{"generated_at":"2026-11-11T00:06:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779743},"rest":"https://alion.io/mcp/rest/get_company?id=1779743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserco-social-impact-solution-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserco-social-impact-solution-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserco-social-impact-solution-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serco-social-impact-solution-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserco-social-impact-solution-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4038286}},{"tool":"search_jobs","arguments":{"company":"serco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4038286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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