{"id":2170094,"url":"https://alion.io/job/serco-software-engineer","title":"Software Engineer","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":142},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude Code","optional":false},{"name":"GitHub","optional":false},{"name":"ITIL","optional":false},{"name":"Keycloak","optional":false},{"name":"Linux","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T02:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:28:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Introduction\nSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASASerco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including central governments, defense organizations, the aerospace industry and commercial companies.\nOn behalf of our team in Italy, we are looking for a Software Engineer to support our Copernicus Sentinel operations, maintenance and coordination activities, and work on a full time, permanent position with a hybrid working style from our office in Rome. We are seeking a Software Engineer with a development and application-operations mindset, able to support the full lifecycle of our Copernicus EO applications, including dashboards, data pipelines, operational tools, and user interfaces. The role covers software evolution, deployment support and automation, monitoring, incident/anomaly analysis, documentation, and continuous improvement based on operational feedback. The role also requires practical experience with AI-assisted engineering, using coding agents and generative AI tools to support development, testing, documentation, troubleshooting, and analysis. The candidate should be able to use AI effectively and responsibly, and contribute to AI-enabled features such as automation, data visualization and chatbots.\nDuties and responsibilities:\nDesign, develop, maintain, and evolve software applications supporting EO service monitoring, reporting, alerting, data visualization and performance analysis.\nPerform corrective and evolutive software maintenance, including troubleshooting, bug fixing, testing, and improvement of existing applications.\nSupport software operations in operational environments, including deployment, release support, configuration, monitoring.\nSupport incident and anomaly management, including analysis of software behaviour, root-cause investigation, corrective actions, reporting, and activity tracking.\nDevelop and improve dashboards and web interfaces, contributing to usability, graphical design, data visualisation, and effective presentation of operational information.\nContribute to the integration of AI-enabled capabilities into operational software.\nProduce and maintain software technical documentation, operational procedures, work instructions, anomaly reports, and performance reports.\nInterface with multiple teams.\nParticipate in on-call or extended working hour support when required by the service.\nSkills and attributes:\nAbility in AI-assisted development tools and coding agents, such as Claude Code, OpenAI Codex, Gemini CLI, or similar.\nProactive mindset and ability to propose improvements, innovations, and evolutions of existing software solutions, keeping pace with technology trends and operational needs.\nStrong proficiency in working in Linux environment, shell, bash scripting.\nStrong proficiency in Python for backend development, automation, scripting, data processing, and API integration.\nAbility to work with SQL and NoSQL databases, including querying, data modelling, and database design in support of software applications.\nAbility to work with docker and containerized environments and applications.\nFamiliarity with frontend and web technologies, with attention to dashboard usability, graphical design, modern visualization, and user experience.\nGood understanding of software development lifecycle, corrective/evolutive maintenance, testing, debugging, version control, and collaborative\nAbility to use JIRA or similar ticketing systems to track activities, actions, incidents, anomalies, and reporting workflows.\nEnglish Level B2, written and spoken.\nKnowledge and experience:\nExperience designing, developing, maintaining, and evolving software applications in operational or service-oriented environments.\nExperience supporting software during nominal operations, including deployment support, incident/anomaly analysis, troubleshooting, corrective actions, and coordination with operations or infrastructure teams.\nFamiliarity in applying AI-assisted development practices in real software engineering activities, such as coding, testing, documentation, debugging, or analysis.\nFamiliarity in integrating AI-enabled features into software applications is an appreciated asset.\nExperience working with databases as part of software design and implementation, including querying, structuring, and maintaining application data.\nExperience producing technical documentation, operational procedures, work instructions, reports, or similar engineering documentation.\nKnowledge and experience of working with cloud-based IT environments.\nBachelor’s or Master’s degree in Computer Science, IT, Software Engineering, Aerospace Engineering, Artificial Intelligence, Data Science, or a related field.\nAdditional skills:\nKnowledge of large data-flow monitoring, complex system observability, service performance analysis, and reporting systems is an asset.\nKnowledge of service operations, ITIL practices, incident/problem/change management, operational readiness, Agile methodologies, and continuous improvement.\nExperience with JIRA and GitHub.\nExperience analysing performance metrics, identifying trends, correlating operational events, and deriving actionable insights from system data.\nKnowledge of Keycloak or other Identity and Access Management solutions is an appreciated asset\nStrong problem-solving and analytical skills, with the ability to troubleshoot complex systems and identify root causes of performance issues.\nWhat We Offer\nNational Collective Labor Agreement (CCNL Commercio)\nHybrid working model\nPermanent employment contract\nSalary from 30,000 euro\n13th and 14th monthly salary payments\nMeal, snacks, and free coffee when on-site at Serco Rome Office\nHealth insurance coverage, also extended to family members\nLife Insurance\nCompany-sponsored training programs\nShuttle service to the Rome office\nDiscounted membership at Fit Express Roma sports center\nDiscounts at retail stores within the Domus shopping center (restaurants, hairdressers, beauty services, etc.)\nThe Company reserves the right to evaluate the appropriate job level and compensation package based on objective criteria emerging during the selection process, in line with the candidate’s seniority, the role requirements and consistency with internal pay equity parameters for comparable positions, and in compliance with principles of fairness, transparency, and equal opportunity as set out by applicable law.","description_format":"text","description_chars":6816,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Health insurance","Hybrid work","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & 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