{"id":3867782,"url":"https://alion.io/job/serco-transformation-delivery-lead","title":"Transformation Delivery Lead","company":{"id":1779743,"name":"Serco","domain":"serco.com","url":"https://alion.io/company/serco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":25,"ghost_share":0,"stale_share":0.04,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":86000,"currency":"GBP","period":"year","gross":null,"usd_annual":115858},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-06T13:00:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T17:08:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Transformation Delivery Lead\nLocation: Home-based, with regular attendance at our London, Cardinal Place office and travel to engage with stakeholders across multiple locations.\nSalary: Up to £86,000 DOE\nLead the delivery of transformation that shapes the future of Serco\nWhy Serco?\nSerco deliver critical government services around the world, helping to make society better and safer whilst getting the best value for taxpayers. You'll be joining our Group Digital team working on global initiatives that make a real impact for our frontline services and the value we bring to our government customers. You'll have the opportunity to work across a wide range of programmes and projects, collaborate with senior leaders and subject matter experts, and contribute to the future direction of digital services and technology across the organisation.\nAt Serco, we're accelerating our investment in AI, automation and digital transformation to improve efficiency, enhance service delivery and create lasting value across our global business.\nWe're looking for an experienced Transformation Portfolio Delivery Lead to provide portfolio-level leadership and oversight across a diverse portfolio of AI, automation and transformation initiatives. This is a highly visible role that works at the intersection of strategy, delivery and leadership, ensuring our transformation programmes maintain momentum, remain outcome-focused and deliver measurable business value.\nWe're looking for a confident and collaborative leader who builds trusted relationships at all levels and thrives in complex, fast-paced environments. You'll bring strong judgement, resilience and a pragmatic, outcome-focused mindset, using data and evidence to drive decisions, challenge constructively and influence stakeholders to deliver meaningful business results.\nIf you thrive in complex environments, enjoy influencing senior stakeholders and have a passion for helping organisations successfully navigate large-scale change, we'd love to hear from you.\nWhat you'll be doing\nWorking in partnership with divisional delivery teams and business leaders, you will:\nPortfolio Leadership & Governance\nMaintain a complete and authoritative view of progress, priorities, risks, dependencies, capacity and investment across Serco's AI, automation and transformation portfolio.\n\nProvide clear, evidence-based reporting and recommendations to senior leaders and governance forums.\n\nDrive consistency in portfolio management, governance standards and delivery assurance.\n\nEnsure leaders have the information required to make informed decisions and intervene where necessary.\n\nStakeholder Management & Influence\nBuild strong, trusted relationships with executive stakeholders, programme sponsors and delivery leaders across the Group.\n\nFacilitate collaboration across divisions, geographies and functions to align priorities and remove barriers.\n\nInfluence decision-making and accelerate action without direct authority.\n\nProvide constructive challenge where delivery performance or benefits realisation is at risk.\n\nDelivery Assurance & Intervention\nSupport programme and project teams in establishing strong foundations for successful delivery.\n\nIdentify emerging risks, delivery challenges and dependencies before they impact outcomes.\n\nLead cross-functional interventions to resolve issues relating to resources, priorities, governance or execution.\n\nTrack agreed actions through to successful completion and ensure accountability is maintained.\n\nContinuous Improvement\nDrive improvements in portfolio reporting, governance, delivery frameworks and decision-making processes.\n\nPromote agile, outcome-focused ways of working across the portfolio.\n\nShare lessons learned and best practice to improve delivery maturity across the organisation.\n\nSupport the ongoing development of Serco's AI and automation capability.\n\nWhat you'll bring\nEssential Experience\nSignificant experience leading complex transformation portfolios or major change programmes within large organisations.\n\nProven experience delivering AI, automation, digital, technology/software delivery transformation initiatives at scale.\n\nStrong portfolio management, delivery assurance and governance expertise.\n\nExperience managing risks, dependencies and competing priorities across multiple workstreams.\n\nStrong understanding of agile delivery methodologies and iterative approaches.\n\nOutstanding stakeholder engagement skills, with experience influencing senior executives and business leaders.\n\nExcellent analytical, problem-solving and decision-making abilities.\n\nExceptional communication skills, with the capability to translate complex information into clear business messaging and actionable recommendations.\n\nExperience operating successfully within large, matrixed and global organisations.\n\nDesirable Experience\nPortfolio Management, MoP, MSP, Agile, Scrum or similar professional qualifications.\n\nExperience working across multiple regions and international teams.\n\nExposure to enterprise-scale AI and automation programmes.\n\nJoin us and play a key role in delivering the transformation that will shape Serco's future.\nBenefits:\nBonus 5% on target, 10% max\n\nCompany car Grade D car selection\n\nPension 6% employer matched\n\nAnnual leave 25 days + bank holidays\n\nPrivate medical insurance\n\nSingle Life assurance 2x base salary, if in pension (1x if not)\n\nEmployee Assistance Programme\n\n30% Serco Leisure Centre Discount\n\nOption to buy additional leave\n\nCharitable payroll giving\n\nFlexible working\n\nA wide range of discounts\n\nA little bit about us:\nAt Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.\nOur inclusive recruitment commitment:\nWe prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.\nGuaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.\n Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).\nFor support with your application, please contact .\nLet’s impact a better future, together. 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