WFM Coordinator
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 12, 2026.
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward.
We offer a range of benefits to support you at every stage of your life and career, including:
Opportunity to work in a supportive and inclusive environment
Career development and growth within a global organisation
Free onsite parking
Staff discounts with selected major retail stores
Ongoing free safety, medical and mental health support for you and your family through Sonder
Make an impact at Serco
As a Workforce Coordinator at Auckland South Corrections Facility, you'll play an important role in ensuring our workforce is effectively planned, scheduled and supported to meet operational requirements.
You'll be responsible for managing accurate, compliant and cost-effective rosters, coordinating employee attendance information and supporting workforce planning across the facility.
Working closely with operational leaders and Payroll, you'll help maintain appropriate staffing levels, respond to changing operational needs and provide valuable workforce insights to support efficient service delivery.
About Auckland South Corrections Facility
Auckland South Corrections Facility (ASCF), also known as Kohuora, is located in Wiri, South Auckland, and is operated by Serco.
Our team is committed to maintaining a safe, secure and supportive correctional environment while contributing to positive rehabilitation outcomes and safer communities.
As a Workforce Coordinator, you'll make a positive impact by:
Building, publishing and maintaining accurate rosters in line with workforce plans and operational requirements
Ensuring rosters comply with relevant employment agreements, industrial instruments and organisational policies
Coordinating roster changes, shift coverage and backfill requirements to maintain operational staffing levels
Monitoring employee attendance and ensuring accurate time and attendance records
Working closely with Payroll and Operations to resolve rostering, attendance and employee hours enquiries
Maintaining accurate employee information and access within workforce management systems
Monitoring roster performance, identifying gaps and recommending improvements to workforce utilisation
Preparing workforce reports and analysing scheduling, attendance and compliance data
Supporting workforce management system updates, audits and user acceptance testing
Providing guidance and training to employees and frontline managers on workforce management systems
Identifying opportunities to improve rostering processes, workforce efficiency and overall service delivery
Serco is a place for you
You're an organised and detail-focused professional who enjoys working with data, solving problems and keeping things running smoothly.
You can manage competing priorities, adapt quickly to operational changes and remain calm under pressure. You're confident working with different stakeholders and understand the importance of accuracy, compliance and effective communication.
You'll enjoy being part of a busy operational environment where your planning, coordination and analytical skills make a real difference.
To be successful in this role, you'll have:
Relevant tertiary qualification
Experience in workforce planning, rostering, scheduling or workforce coordination
Strong understanding of workforce management practices, operational requirements and roster compliance
Experience using workforce management software and related systems
Strong Microsoft Office skills, particularly when working with data and reports
Ability to analyse and interpret workforce information and identify practical solutions
Excellent organisational skills and the ability to manage competing priorities
Strong written and verbal communication skills
Ability to build effective relationships with operational leaders, Payroll and other stakeholders
High attention to detail and a commitment to maintaining accurate employee and workforce information
Confidence working in a fast-paced operational environment
A proactive approach to problem-solving, continuous improvement and accountability
Experience with complex workforce forecasting, scheduling systems and data analysis across multiple sources will be highly regarded.
Please note:
This position carries trust and responsibility. To support this, a satisfactory National Police Check forms part of the selection process.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong, offering unique opportunities to build a meaningful career across our core capabilities in Health, Defence, Maritime, Justice and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Māori and Pasifika peoples, LGBTQIA+ communities, veterans and people with disability.
By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco