{"id":3980068,"url":"https://alion.io/job/serefin-junior-learning-advisor","title":"Junior Learning Advisor","company":{"id":687029,"name":"Serefin","domain":"serefin.com","url":"https://alion.io/company/serefin","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":46000,"max":48000,"currency":"CAD","period":"year","gross":null,"usd_annual":33972},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-08T19:25:50Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T19:25:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who Are We?\nSerefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values of:\nCollaboration - We work as one team to delight our customers and build strong relationships, that last.\nIntegrity - We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.\nLeadership - We are empowered to take the initiative - to proactively deliver on our partners unique needs and help drive our company’s growth.\nOwnership - We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.\nCreativity - We provide innovative, flexible solutions that lead us, and our partners, into the future.\nCommunity - We value each other and work together to have a positive impact on the world around us.\nFun - We create a culture that attracts great talent, welcomes diversity, and brings enjoyment into the workplace.\nWhat Is The Opportunity?\nWe are currently seeking a Learning Advisor to join our team and who will work remotely. In this exciting and challenging role, the Learning Advisor is responsible for the design, development, maintenance, delivery, and evaluation of all learning curriculum for the Customer Experience Centre. Our ideal candidate interacts with empathy, patience and understanding, possesses effective listening skills and provides positive support and encouragement while thriving in a fast-paced high-volume setting with a genuine enthusiasm for helping others learn.\n\nWhat Is Your Day Going to Look Like?\n\nDepending on stage throughout learning process,\nConduct needs analysis including determining learning topics and necessary requirements.\nCoordinate required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.\nLearn curriculum, deliver training using various tools and resources and support post-learning event.\nEvaluate learner performance before, during, and after a learning event. \nConsult on matters of learning design, delivery, and evaluation. \nMaintain learning materials, handbooks, user guides, courses, etc.\nKey Responsibilities\n Needs Assessment (Design, Development and Maintenance)\nConduct needs analysis to determine learning topics and requirements in consultation with colleagues and stakeholders.\nIntroduce new and innovative design approaches to new and existing learning curriculums and programs.\nDevelop and maintain learning curriculums and programs, and their related documentation and materials.\nDelivery\nDeliver in person, telephonic or virtual training modules to staff using various tools and resources.\nSupport transfer of learning plans post-learning event.\n\nEvaluation (Performance)\nLearning curriculum/program evaluation.\nEvaluate learner performance - benchmarking, testing and assessment - before, during, and after a learning event.\nProvide consultation to Subject Matter Experts on matters of learning design, delivery, and evaluation.\nAdministration.\nCoordinate the required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.\nMaintain learning materials, handbooks, user guides, courses, etc.\n\nSkills, Knowledge and Expertise\nCertification in adult education, communications, instructional design, instructional technology, learning & development and/or related field preferred.\nPrevious training experience is preferred, including systems and technology training experience. \nClassroom training, virtual and web-based training, facilitation experience.\nCurriculum or content design and development experience, including the design and development of learning curriculums from start to finish.\nGood knowledge of current trends and practices relating to curriculum design and development and learning technology, eLearning, and online course design experience an asset.\nCustomer service experience. \nStrong interpersonal, problem solving, negotiation, mediation, and conflict resolution skills.\nSolid written and oral communication skills, including superior presentation and facilitation skills.\nExcellent time management, multi-tasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently.\nGood knowledge of the suite of Microsoft Office applications.\nBilingual fluency (English/French) would be considered an asset.\nOther duties as may be assigned.","description_format":"text","description_chars":4706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-09T19:25:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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