{"id":1714083,"url":"https://alion.io/job/serendipity-labs-general-manager-base-commissions-bonus-2","title":"General Manager - Base, Commissions, & Bonus","company":{"id":695040,"name":"Serendipity Labs","domain":"serendipitylabs.com","url":"https://alion.io/company/serendipitylabs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1467},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T17:15:04Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T15:15:07Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Serendipity Labs, Inc.\nSerendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations.\nAs we expand our network of locations and grow membership, we are looking for the best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members and prospects will enjoy interacting with every day. This is the perfect role for anyone who has a passion for finding new business and solving people’s/business challenges with high value solutions.\nGeneral Manager - Full Time\nKey Objectives:\nOverall P&L responsibility encompassing total lab performance including revenue and cost control in the areas of event sales & delivery, membership sales, marketing and community outreach. This role is responsible for increasing membership, event and meeting room reservations.\nDelivering upon our customer service promises and hospitality approach through the development and management of the lab team and to go above and beyond for our members.\nThe running of a high performing lab operation delivering upon revenue, cost and profit goals alongside a very memorable experience for our members each day.\nBuilding and managing a strong pipeline to ensure achievement of your locations revenue goals.\nKey Accountabilities\nFinancial Performance\nResponsible for achieving financial targets and monthly quotas related to membership, event sales, additional services and meeting room bookings.\nFinancial performance shall be evaluated based on revenue and cost performance to budget and profitability of the lab through successful P&L management.\nParticipate in the business reviews, account for financial performance and agree upon actions required to improve performance.\nReviewing controllable lab level costs and ensuring performance to budget alongside periodic review of pricing and service level with local vendors to ensure the very best margin performance.\nSales Responsibilities:\nBe able to conduct excellent tours of the lab according to brand standards\nEffective use of Salesforce in compliance with sales process SOP.\nGenerating a strong pipeline by connecting and cultivating relationships with brokers, influencers, CRE professionals and major local employers.\nAbility to articulate key brand differentiators.\nWorking alongside marketing on the messaging and outreach to your prospects.\nMasterful handling of objections\nMaking cold calls contact with your prospect list and delivering against agreed activity cadences in Salesforce.\nIsolating more immediate needs from relationships that require development.\nIssuing proposals and following up on immediate business needs from your accounts and outreach.\nManaging the renewal process working to retain every customer at right price and the right margin.\nMaximize revenue from services by up and cross selling services to new and existing members.\nMarketing & Local Outreach:\nHave an excellent knowledge of your local market, competition, your lab, pricing and services offered.\nHave a good understanding of the locations offered within the SL Network and be able to articulate and demonstrate key differentiators.\nDrive brand awareness by acting as a brand champion when networking, building local partnerships, engaging Broker relationships, and executing community outreach.\nOversee the Lab Team execution of Artist program, Member & Partnership Events, and social media content contributions.\nWork with RVP and Marketing to create promotions tailored to your locations needs to drive business.\nMember Experience\nResponsible for the overall member experience from the members first day until the time they depart.\nDevelop a rapport with Members to cultivate a warm professional environment and sense of community.\nBe visible and always delighted to assist.\nResponsible for resolving member issues and escalating them when needed.\nInstrumental in managing the overall member experience by ensuring the team members provide superior service.\nEnsures that visual and brand company standards are delivered and maintained at the lab.\nLab Operations\nApprove vendor invoices in Sage to ensure prompt payment and correct rebilling to clients as appropriate.\nEnsure agreements are signed and paid, and Member onboarding information is completed prior to allowing access to offices or services, per the onboarding SOP.\nOversee and ensure that all areas of the lab are well presented at all times.\nOversee and ensure that all operational systems are in working order and escalate issues to resolve in a reasonable timeframe\nRepresenting the Brand appropriately as defined by the SL Brand Standards\nTeam\nResponsible for the recruiting, induction, ongoing management and development of lab team members including support and ongoing training.\nConduct regular team meetings to set priorities, communicate lab performance, upcoming deadlines.\nProvide an escalation point for the team and members at the lab should they have issues or questions.\nManaging the staff schedule and ensuring compliance with variable hours budgets and overtime policies.\nActively supporting professional growth of Lab Team Members.\nEssential Knowledge, Skills, and Abilities:\n1. Minimum 2+ years of experience as a Team Leader in hospitality driven environment and proven P&L management experience.\n2. An entrepreneurial spirit/ability and keenness to run/own a business.\n3. Ability to consistently deliver a high level of customer service.\n4. A keen attention to detail and ability to be proactive in support Team, Members, and Guests.\n5. The ability to lead and delegate while holding Team Members accountable.\n6. Proven sales skills, the ability to close M&E sales, and meet sales targets.\n7. Demonstrated ability to build a book of business/pipeline through outreach and community/business engagement and the self-generation of leads.\n8. Exceptional communication skills allowing you to manage a team and give clear direction alongside conveying value and a strong level of engagement to prospects and members.\n9. Excellent organizational skills including the ability to prioritize and multitask.\n10. Ability to work with grace under pressure and demonstrate flexibility.\n11. The ability to use a standard CRM system on a daily basis- Salesforce.com preferred.\n12. Good IT knowledge including use of MS outlook, excel, word and PowerPoint.\nRequirements:\nExperience in working in the Hospitality/Services business.\nProperty management experience.\nKnowledge of business software and other business equipment.\nBusiness center/Executive Suite experience or hotel experience, preferred.\nMental Requirements:\nReasoning, remembering, mathematics, appropriate language (verbal and written) ability.\nPhysical Requirements:\nAbility to handle interruptions to workflow.\nAbility to receive written or oral instructions.\nAbility to work with a variety of individuals.\nAbility to listen and respond clearly.\nHearing - Ability to receive detailed information through oral and telephone communication.\nTalking - Clearly expresses ideas by means of spoken word.\nRepetitive Motions - Substantial movements of wrists, hands and fingers.\nVision - Ability to see and read.\nCrouching, kneeling, standing, sitting, climbing, stooping, walking, pushing, pulling and lifting.\nAbility to handle small tools such as a drill, hammer, screwdriver, etc.\nBenefits:\nWe offer a competitive benefits package designed to support our employees both at work and in their everyday lives, including:\nMedical, dental, and vision insurance\n401(k) retirement savings plan\nPaid time off and company holidays\nCompany-paid and voluntary insurance benefits\nEmployee assistance and wellness resources\nProfessional development and growth opportunities\nEmployee discounts and coworking benefits\nA review of this description has excluded the marginal functions of the position that are incidental to the performance of\nfundamental job duties. All duties and requirements are essential job functions.\nAll requirements are subject to possible modification to reasonably accommodate individuals with disabilities.\nThis job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader.\nRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.\nThis document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.\nAll requirements are subject to possible modification to reasonably accommodate individuals with disabilities.\nEmployment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.\nSerendipity Labs is an equal opportunity employer.","description_format":"text","description_chars":9436,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Coworking & Shared Office"],"lifecycle":[{"event":"open","at":"2026-10-02T18:13:41Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":1,"age_days":22,"expected_fill_days":69,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/serendipity-labs-general-manager-base-commissions-bonus-2","json_url":"https://alion.io/job/serendipity-labs-general-manager-base-commissions-bonus-2.json","meta":{"generated_at":"2026-10-25T17:59:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25793,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695040},"rest":"https://alion.io/mcp/rest/get_company?id=695040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserendipity-labs-general-manager-base-commissions-bonus-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserendipity-labs-general-manager-base-commissions-bonus-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserendipity-labs-general-manager-base-commissions-bonus-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serendipity-labs-general-manager-base-commissions-bonus-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserendipity-labs-general-manager-base-commissions-bonus-2"}]}