{"id":1152881,"url":"https://alion.io/job/serendipity-labs-meeting-event-operations-manager-2","title":"Meeting & Event Operations Manager","company":{"id":695040,"name":"Serendipity Labs","domain":"serendipitylabs.com","url":"https://alion.io/company/serendipitylabs","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:30:40Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T02:06:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Serendipity Labs\nSerendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.\nLab Operations Manager - Full-Time\nDo you enjoy operations management and have a keen eye for detail? Are you great at managing teams and building a strong sense of community? Are you driven by the opportunity to build revenue and host Meetings & Events? All of this will help you craft and deliver our members’ experience each day as a Lab Operations Manager!\nKey Accountabilities:\nMeeting & Events\nGenerating leads and effective management of the M&E pipeline.\nLeading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests.\nEffective and speedy responses to leads, giving a great tour, and creating detailed proposals for prospects.\nEnsuring rooms are reserved in the systems and room time and services used are accurately billed for.\nCreate catering partnerships for quality food and beverage offerings.\nMarketing & Community:\nLead artist partnerships including, reaching out/vetting potential artists, curate installation/removal, and organizing/executing/marketing artist reception.\nPlan 2 Member events each month to foster community within the Lab.\nPlan and host 2-6 partnership events each month with outside organizations to increase brand awareness.\nContribute social content to Central Marketing and oversee EC’s production member newsletters.\nAct as a brand champion when networking with other local businesses and the community to generate brand awareness.\nMember Experience\nAssist with the staffing of reception during lab opening hours as needed.\nBe visible and always delighted to assist.\nResponsible for resolving member issues and escalating them when needed.\nDevelop a rapport with Members to cultivate a warm professional environment and sense of community.\nLab Operations\nEnsuring the lab opening and closing checklists are completed and the lab is member ready at all times.\nReview and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts according to the AR process, escalating to the GM when necessary\nManage the stock levels and ordering of consumables according to budget targets/controlling costs\nCreating/maintaining complete Member profiles in Office RND\nFacilitating new member onboarding/orientation\nOversee and ensure that all areas of the lab are well presented at all times\nEnsure that all operational systems are in working order and report issues to quickly resolve\nSales Process Assistance\nBe able to conduct tours of the lab according to brand standards\nRelay pertinent and helpful sales information to the assigned sales person\nAssist with closing non-resident membership opportunities and meeting and event bookings.\nEnter all Leads and Opportunities in Salesforce and maintain in real time throughout the sales process.\nTeam Management\nEnsuring Experience Coordinators are fully trained on Lab operations and providing excellent customer service to Members and Guests.\nBe a coach for EC’s when they have questions or are in need of additional training/support.\nActively supporting professional growth of Experience Coordinators.\nEssential Knowledge, Skills, and Abilities:\nMinimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels,retail).\n\n Ability to consistently deliver a high level of customer service.\nA keen attention to detail and ability to be proactive in support Team, Members, and Guests\nThe ability to lead and delegate while holding Team Members accountable.\n Excellent organizational skills including the ability to prioritize and multitask.\nAbility to work with grace under pressure and demonstrate flexibility.\nGood basic IT knowledge and the ability to learn, use, and troubleshoot systems.\nRequirements:\nReasoning, remembering, mathematics, appropriate language (written and verbal) ability.\nSupport and interact with members, visitors and lab staff\nHearing - Ability to receive detailed information through oral and telephone communication.\nTalking - Clearly expresses ideas by means of spoken word.\nAbility to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)\nAbility to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.\nPerks & Benefits:\n10% Quarterly Bonus Plan\nCommission Potential\n80 % Paid Medical, Dental, Vision (Yearly Open Enrollment)\n50% Paid Short-Term and Long-Term Disability\nFlexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses\nPaid Parental Leave Policy\n401K\nEmployee Assistance Program (EAP)\nCommuter Benefits\nGenerous Paid Time Off, Sick Time and company paid holidays\nEducational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.\nEmployee Referral Program","description_format":"text","description_chars":5732,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Coworking & Shared Office"],"lifecycle":[{"event":"open","at":"2026-09-23T18:48:13Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/serendipity-labs-meeting-event-operations-manager-2","json_url":"https://alion.io/job/serendipity-labs-meeting-event-operations-manager-2.json","meta":{"generated_at":"2026-09-25T02:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2272,"day_limit":5000,"remaining_today":2728,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}